Lynden Berrio

Experience

• 

  HSBC

  Aug 2015 - now

  •Widely recognized as a great leader with track record to coach, develop and inspire teams of up to 14 people with Department management level experience.•Executed multiple successful projects within the department to maximize coaching efficiency, performance and policy adherence. •Recognised for implementing and delivering positive change across departments including cross brand procedural changes.•Identifying and mitigating issues impacting performance through data analysis and high-level pack creation. Show less •Business support for the Head of Central Region-Branch network Retail Banking and Wealth Management. •Co-launched the Speak-Up initiative through external stakeholder management and designing/ rolling out coaching. •Organised events for senior stakeholders.•Creation of branch network wide communications.•Proven performance improvements accross region through analysis, coaching and effective communication.•Regional reduction in quality assurance errors, procedural breaches and complaint quality breaches through coaching, roote-cause analysis and resolution. Show less •Pilot role within Wealth Management Department-Investment and Protection solutions that I shaped and the role later became permanent.•Created complex spreadsheets to collate manual MI for the stakeholders to track the success of all referrals, customer verbatim, appointments, commission/fees and individual referrers to assess viability of project.•Co-held weekly improvement meetings with the remote advice team and held coaching presentations for the PSM team. •Involved in Policy and governance meetings and wrote out the minutes/set the agenda. Show less

  • Department Manager-Projects

    Mar 2025 - now

  • Financial Support Team Manager

    May 2020 - Mar 2025

  • Associate Relationship Manager

    Sept 2019 - May 2020

  • Business Support Officer

    Sept 2018 - Sept 2019

  • Universal Banker

    May 2017 - Sept 2018

  • Investment & Protection Support Officer

    Oct 2016 - May 2017

  • Senior Customer Service Officer

    Aug 2015 - Sept 2016