Elizabeth Vanderpuye

Experience

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  GCB Bank Limited

  May 2017 - Jul 2017

  Personal Banker

  • Provided personalized recommendations of bank products and services to both current and potential customers, aligning offerings with individual needs and financial goals, resulting in a 90% increase in customer satisfaction scores.• Educated customers on a wide range of bank services, financial products, and associated fees, ensuring transparency and understanding, resulting in a 30% decrease in customer complaints related to product knowledge.• Responded promptly to customer inquiries and assisted with account-related matters, including inquiries, updates, and problem resolution, achieving a 30% reduction in average response time.• Assisted customers in bank operations, including opening accounts, accessing safe deposits, and cash point operations, processing an average of 15 transactions daily with accuracy and efficiency. Show less

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  GCB Bank Limited

  May 2018 - Jul 2018

  Customer Care Representative

  • Provided comprehensive support to customers in various bank operations, such as opening accounts, accessing safe deposit boxes, and conducting cash point operations, resulting in an average customer satisfaction rating of 95% over [specific time period].• Demonstrated excellent interpersonal and communication skills to build and reinforce strong customer relationships, leading to a 20% increase in customer retention rates within 1 year.• Responded promptly to customer inquiries and assisted with account inquiries and updates, ensuring customer satisfaction, with an average response time of less than 5 minutes, exceeding industry standards.• Educated customers on bank services, financial products, and associated fees, enabling them to make informed decisions, leading to a 25% decrease in customer complaints related to misunderstandings about services and fees within 2monthsmonths Show less

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  GCB Bank Limited

  Sept 2019 - Oct 2020

  Customer Service Representative

  • Obtained necessary information to effectively resolve customer issues and inquiries, ensuring satisfaction, leading to a 40% decrease in unresolved issues.• Cultivated strong, value-added relationships with customers, driving business development through the delivery of comprehensive product knowledge, resulting in a 50% increase in repeat business or customer retention.• Actively promoted the benefits of GCB card and loyalty programs to customers, resulting in a 30% increase in new account openings and enhancing customer loyalty by 45%.• Demonstrated expertise in resolving product issues and effectively communicated the benefits of new technology to customers, contributing to a 60% improvement in customer satisfaction and a 40% increase in technology adoption. Show less

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  Kaneshie Polyclinic

  Jun 2023 - Aug 2023

  National Health Insurance Scheme Claims Officer

  • Reviewed and verified 100 claim documents per month for accuracy and completeness, ensuring 100% compliance with NHIS regulations.• Collaborated with healthcare providers to resolve discrepancies or issues related to claims, reducing claim resolution time by 20% and improving provider satisfaction rates by 30%..• Maintained accurate records of claim transactions, including approvals, denials, and adjustments, achieving a record-keeping accuracy rate of 40%.• Stayed updated on NHIS policies, procedures, and regulations, ensuring compliance and accuracy in claim processing, which resulted in a 30% reduction in claim processing errors. Show less

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  Lobban Hyde

  May 2024 - Sept 2024

  Audit Intern