Ashish Singhal

Experience

• 

  TCS

  Jun 2000 - Nov 2008

  Assistant Consultant
• 

  ICICI Bank

  Jun 2000 - Dec 2001

  Production Support Lead

  Led 24 X 7 production support for a credit card application

• 

  Qwest Communications

  Jan 2002 - Mar 2003

  Data Analyst

  Perfomed loading, conversion and translation of data

• 

  Tata Motors

  Jul 2003 - Mar 2005

  Tech Lead

  Implemented customer relatioship management and dealer management system for Tata Motors and its dealers.

• 

  LifeScan

  Apr 2005 - Nov 2008

  Project Lead

  Drive new projects, enhancement releases and manage base business support

• 

  Proteam LLC

  Dec 2008 - Feb 2014

  Sr System Analyst (Project Manager and SME)

  Design, Develop and Implement CRM projects for Healthcare and Lifescience clients.• Successfully deployed major updates and regular enhancement releases for CRM applications including REMS compliance, bar code functionality, workload realignment, and Pharmacy addition • Worked with cross-functional teams to make Patient Management CRM System as a validated system based on CFR part 11, wrote technical SOPs, acted as an internal SME to maintain the validated state of the system• Designed and Implemented a reconciliation framework between CRM System and marketing database for accurate reporting on key program KPIs• Designed and deployed various tools to help Patient Access team to improve counselors’ efficiency and minimize downtime like Fax Splitter, upgrade to Esker Loader• Led a team to build an eService portal for to move EMS data and functionality from home grown SharePoint application to the Siebel Call Center• Implemented a HCP portal to allow HCPs to save time and money by providing patient eligibility, benefit information, claim activity and payment information at their fingertips and simplifying their administrative process with no software to install and purchase Show less

• 

  Actelion (now Janssen Pulmonary Hypertension)

  Mar 2014 - now

  • Plan, Initiate and Manage end to end business information system projects• Oversee the development, implementation and maintenance of comprehensive IT based inventory manages system• Design and deliver integrated systems for managing industrial production processes• Managing the data migration workstream and responsible for successful data extracts to the outside vendor for Shared REMS project• Implemented contracts repository and training functionality using Veeva Quality Docs system for Quality/Regulatory/Access group• Manage migration of the Actelion applications to J&J Virtual Private Cloud Environment Show less • Plan, Initiate and Manage end to end business information system projects• Design and deliver integrated systems for managing industrial production processes• Managed the application and data workstream for the transition of Patient hub operations and data feeds to outside vendor and data aggregator• Implemented Pharmacies audit process using Veeva Vault system for Quality/Regulatory group..• Successfully upgraded the Siebel CRM application to the Open UI Framework• Led the technical work stream for the transition of hub operations and data aggregator tasks• Coordinated system updates, patches and releases with vendor for a cloud based contract management systemsTechnology Environment: Veeva Vault (Quality Docs), Veeva CRM, Tableau, Share Point, AWS, Informatica and SQL Server/Oracle Show less

  • IT Senior Manager Business Technology Leader

    Oct 2021 - now

  • Senior Technical Program Manager

    Sept 2018 - Oct 2021

  • Technical Program Manager

    Mar 2014 - Sept 2018