Mark Plotner

Experience

• 

  Xerox

  Jan 1995 - Jan 2018

  Managed a portfolio of customer contracts for outsourced services that included document production centers, mail centers, graphic art centers for forms and designs, print buyers, helpdesk solutions handling equipment hardware and software issues, fleet services, and administrative services. Interfaced with CEOs, purchasing agents, and managers in Human Resources, Information Technology, Sales, Accounts Receivable and Payable, Billing, and Print Shop departments. Managed and trained up to 42 on-site employees, which included site supervisors, who resided at customer locations throughout a multistate geographic area. Responsible for full P&L, strategic account management, client relationship management, performance management, account retention and growth. Prepared and presented monthly financial analysis reports for senior management to include labor costs, current and outlooked revenue, material expenses, improvement opportunities and the status of service contracts/customer retention. Formulated comprehensive data analysis to ensure accurate billing and customized invoices for final customer presentment. Show less Validated contracts to ensure Xerox’s capability to fulfill services valued up to $10M. Developed and managed integrated project plans to ensure a seamless implementation of Xerox services for key clients. Managed cross-functional team activities and drove productivity to meet implementation plan and expenditures against approved business case. Prepared and established statements of work and billing requirements for customer contracts. Formulated and communicated change control process documentation for new services offerings. Show less Served as liaison between Xerox and GE Transportation in providing fleet management for production and office equipment across multiple locations. Played key role in the development of GE’s efficient and cost-effective document output strategy.• Streamlined equipment deliveries and billing efficiencies, increasing customer satisfaction.• Administered supply and technical services for Xerox equipment that resulted in decreased internal expenses while maintaining customer satisfaction.• Champion of Customer Satisfaction for distinction of quality 1995. Show less

  • Operations Manager

    Jan 2003 - Jan 2018

  • Project/Quality Process Manager

    Jan 1997 - Jan 2003

  • Account Coordinator

    Jan 1995 - Jan 1997
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  OPUSING LLC

  Jan 2019 - Aug 2020

  Sourcing Specialist

  Provided detailed spend analysis and reporting to the Global Commodity Group and internal business stakeholders, in support of cost savings opportunity identification, spend run rate and outlook, financial impact, supplier performance monitoring and process improvement opportunities. Executed and analyzed RFQs for specification compliance, pricing, and delivery commitments. Maintained department SharePoint web-based application for data storage and document management. -Project managed production part approval process (PPAP) to ensure seamless implementation and annual savings of $100k.-Developed comprehensive training documentation on commodity reporting and workflow processes for uniformity. -Managed special cost reduction projects to drive $2.4M in annual savings. Show less

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  HM Health Solutions

  Sept 2021 - now

  Vendor Performance Manager