Experience

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  Saint georges hotel, london

  Aug 1999 - Oct 2000

  Food & beverage assistant

  Welcoming and escorting customers, taking & serving guest orders, prepare checks on Micros, Preparation of setup for meals, stock service areas, recommendations to the guest.

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  St. georges hotel, london, uk

  Nov 2000 - Mar 2003

  Duty manager/night auditor/front office supervisor

  Supervision and Training of Front Office staff, ensuring , Performing Duty Manager Shifts, handling guest complaints, Taking reservations, cashiering, handling switchboard, running Night Audit, preparing reports

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  Central park london

  Apr 2003 - Nov 2007

  Assistant front office manager, hyde park, london, uk

  Supervision of Front Office, Responsible for training, coaching, scheduling, counselling, developing, evaluating employees, handling guest complaints, Taking and feeding Individual & Group reservations, Room allocation

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  Pearl continental hotel bhurban

  Feb 2008 - Sept 2008

  Duty manager, bhurban, murree hills, pakistan

  Directly reporting to the General Manager about hotel matters, planning and organising accommodation, catering and other hotel services, monitoring staff, addressing and resolving issues, Meeting and greeting guests , ensuring security is effective, carrying out inspections of property and services.

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  Hyatt hotels

  Oct 2008 - Mar 2011

  Assistant manager front office training, dubai, uae

  Created training plans and developed new training methods related to Front Office Department and to enhance team motivation.Increased the product knowledge of the team members by compiling data on most common errors made and set a goal to reduce the figures.Developed new ways in the daily to do list at the office to increase the effectiveness of the department operations.Conducted training for internal employee and external trainee (corporate trainees, cross trainees from other hotels or other departments)Monitored the training schedule and training attendance, and to record on the Training Data Grid.Interacted with other departmental trainers to ensure the successful practices of the business are implemented across the board as per Hyatt International guidelinesImplemented the launch of "Hyatt’s School of Hospitality" with the modern day training techniques to ensure every employee at every level is trained wellWrote SOP's for Front Office (Front Desk, Club Rotana, Concierge & Guest Services) and proofread for the compliance with Hyatt standards.Set up performance goals and assisted in achieving those goals by learning and development.Had regular interaction with the HR department for the compliance and best practices Show less

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  Rotana hotel management corporation pjsc

  Mar 2011 - Jul 2020

  Responsible for Coordinating Development activities for 980 full time employees along with Interns andTAROT.Conducting Corporate Training courses: Train the Trainer/ Group Training Techniques/ Interviewing Skills/Guest Care programs etcDevelopment of Departmental TrainersFollow up on implementation of Departmental Learning & Development standards and conducting monthlyaudits in 49 sections/departments - evaluating the implementation of standards as per set criteria by Rotana.Also responsible to evaluate the success of off job training Show less

  • Director of Learning and Development

    Aug 2014 - Jul 2020

  • Director of Learning and Development

    Jul 2013 - Jul 2014

  • Assistant Director of Learning & Development, Abu Dhabi, UAE

    Mar 2011 - Jul 2013
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  Hyatt regency

  Aug 2020 - Dec 2022

  Learning manager

  Assist the Director of HR in the smooth & efficient running of the HR Division, ensuring all the policies & procedures outlined in the Departmental Operations Manual are strictly adhered to. To assist in the recruitment & selection of colleagues & Trainees using a competency-based approach. To prepare & update the Training Departmental Operations Manual; assist in the preparation & update the HR & Hotels Departmental Operations Manuals. To support the hotel’s focus on service excellence, analyse & review Guest Satisfaction tools and provide recommendations & needed trainings to rectify service gaps as identified.Responsible to plan & monitor the hotel's Training Budget To assist in the compilation & implementation of all associate communications. i.e. in-house rules, regulations, HR activities, training programmes & initiatives and its impact on the bottom line. To co-ordinate, monitor & review the progress of the hotel's Training Plan, assist the Leadership in identifying the training needs within each department.To train the Departmental Trainers; implement & monitor the company's training materials like Leadership, General/Core, Management Trainings & e-learning initiativesTo coordinate & monitor the individual development plans, participate in performance development discussions for associates, supervisors & management personnel so that they are developed to their maximum potential & efficiency. To participate in the Communication Meetings, e.g. Employee Restaurant, HR Social activities, Hyatt Thrive committee & Employee Engagement Survey etcKnowledgeable in statutory legislation in employee & industrial relations in order to respond to changes in the HR functionMaintain strong, professional relationships with the competitor hotels, business partners & other organizations, including local schools, hotel schools & universities.To keep all associate training records & database up to date, ensure proper activation of Guest Experience Management program Show less

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  Qatar foundation

  Nov 2022 - now

  • Asset Evaluation & Operations Analyst • QF Strategy - Management - Partnerships

    Aug 2024 - now

  • Front of House Manager - Student Housing and Residence Life

    Nov 2022 - Aug 2024