Jen Moran

Experience

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  New Horizons Computer Learning Centers

  Jun 1996 - May 1998

  Technical Trainer

  • I gained broad abilities and understanding of Microsoft tools for carrying out day-to-day duties. Specialized in creating and providing Exchange Server, NT server, and Windows 95 classes. • Initially, I instructed one-day classes on the Microsoft Office software and HTML coding.• I was a Networking teacher who specialized in providing five-day complete classes on Microsoft Exchange Server and NT server.• Demonstrated fast learning ability, understanding course content through self-study in a brief period of time, including a one-day class with one day of preparation and a five-day class with five days of preparation, both without previous teacher presence.• Despite others having an early start, I was the first employee in the D.C. branch to become a Microsoft Certified Systems Engineer.• I used my strong teaching and mentoring skills to give rigorous, week-long technical classes to colleagues in technical positions.Additional Experience:Leasing Agent, Filmore Gardens | Public Relations Specialist, Shandwick Public Affairs Show less

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  Performance Engineering Corporation

  Jun 1998 - Apr 2000

  Tier Three Help Desk | Primary Client: Drug Enforcement Agency

  Key Contributions:• I made major contributions to the creation of several successful bids for government contracts, while also offering expert-level technological help to end users via phone, email, and online assistance tools. • Used strong technological knowledge to diagnose and troubleshoot complicated hardware, software, and network problems.• Conducted extensive study for customers on high-level and specific technological problems, providing written and vocal evidence of successful answers.•. Excellent organizational skills and attention to detail• Excellent verbal and written communication skills Show less

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  Entrust

  Apr 2000 - Nov 2003

  Pre-Sales System Engineer | Major Clients: Department of State, Department of Energy and NASA

  • I developed and presented a revenue-generating program to educate customers on various critical aspects of Public Key Infrastructure, digital signature and encryption. Managed course activities and facilitated training sessions.• I enabled significant client acquisition and ongoing assistance to current clients by gaining knowledge in all Entrust products to give compelling security software demonstrations.• I identified the VP of Sales' requirements by producing paperwork and a slideshow that was used to acknowledge and praise system engineers' accomplishments every month.• Furthermore, as a conference speaker, I used my strong public speaking skills to give talks to groups ranging from 50 to 2,000 people on a monthly basis on technical topics regarding software security.• In addition, I developed fruitful working partnerships with sales team members in order to provide technological assistance through demonstrations during sales meetings.•. Ability to apply engineering, technology, or other related principles to product sales• In 2003, I provided substantial assistance to the highest-performing salesperson in Washington, D.C. Show less

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  Adobe Commerce

  Nov 2003 - Dec 2004

  Pre-Sales System Engineer

  • During this time, I became a specialist in Adobe's business networking software solutions for the Federal Government. • Adobe benefited from engaging and customized demonstrations for both expert and non-technical groups, which resulted in effective sales transactions.• Exhibited outstanding collaboration skills and collaborated with a varied sales team to give technological talks and share knowledge, thereby adding to total team success.• Client connections were nurtured through efficient written and verbal communication.• Proven ability to build rapport and establish trusted relationships with key stakeholders.• Excellent presentation and communication skills, with the ability to convey complex technical concepts in a clear and compelling manner• Strong problem-solving skills and the ability to think strategically to address customer needs. • Ability to work effectively in a fast-paced, deadline-driven environment Show less

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  Self-employed

  Jan 2005 - May 2023

  Educational Manager

  • During this period, I was the full-time instructional advisor for two pupils. • While creating and customizing efficient educational tools to enable effective learning experiences, I acquired in-depth knowledge of educational theories and curricular evaluation.

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  Noblis ESI

  May 2023 - Jul 2024

  Training Specialist in support of DTRA Cooperative Threat Reduction

  Facilitates and conducts Program Management (PM) Training for employed Government and Contractor personnel. Assesses and identifies training needs, as well as ensures production of supporting materials for successful courses. Develops assessment tools which generate metrics to evaluate training effectiveness. Event planner for DTRA's annual training week. Leads team in planning processes and developing standard operating procedures.

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  Noblis

  Jul 2024 - now

  Training Strategist