Brent Stone

Brent Stone

Sales

Followers of Brent Stone618 followers
location of Brent StoneChristchurch, Canterbury, New Zealand

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  • Timeline

  • About me

    Enjoy a good challenge

  • Education

    • CPIT (Christchurch Polytechnic Institute of Technology)

      2008 - 2008
      Cisco Computer Technician Computer Science
  • Experience

    • Dick Smith Electronics

      Feb 2006 - Apr 2007
      Sales

      · Customer services - Assisting home users and business users building relationships. · Mobile specialist – mobile phones, radio units · Computer specialist – Installation, Testing, Upgrading.· Software specialist - Installation and setting up.· Sales· Home network set-ups – printers, computers and audio gear.

    • The Laptop Company SI LTD

      Sept 2008 - Mar 2013
      Service Technician

      · Customer services - Assisting home users and business users.· Parts return - returning defective part back to the manufacture and filling out paperwork.· Computer repairs – supporting service level agreements and retailers.· Remote support –Kaseya monitor tool allows us to maintain systems remotely.· Software testing – Windows, Linux, Mac, Android deployment or reinstallation.· Fault finding and diagnostics – Laptops, desktops, tablets, and smartphones.· Maintaining relationships with suppliers, manufactures and retailers.· Team Leader – looking after three staff ensuring there certifications are keeps up-to-date.· Home network set-up· Small business network set-up – network attached storage, printers, scanners, and computers. Show less

    • PGG Wrightson Ltd

      Mar 2013 - Mar 2016
      IT Service Desk Analyst

      · Customer Services - Assisting business users and external users. · Remote Support - Using VNC · Phone Support - Logging phone request· Onsite Support - In Head office and surrounding area · Cable Management - Looking after the communications room · Job Allocation - Allocating requests to staff· Fault finding and diagnostics – Laptops, Desktops, Tablets, Printers and smartphones.· Software testing – Windows, Mac, Office, Third Party.· Documentation - Support how to guides Show less

    • MyComputer NZ

      Dec 2015 - May 2022
      Owner
    • Userfriendly Computing

      Apr 2016 - May 2019
      Senior Hardware & Solution Specialist

      · Customer Services - Assisting business users and Home users. · Inventory management - Ordering Entering and Allocating Stock and Services· Maintaining relationships with suppliers, manufactures and retailers.· Job Allocation - Allocating requests to staff· Home network set-up· Small business network set-up – network attached storage, Switch, Printers, Scanners, Access Points and Computers.· Office 365 – Exchange Setup, SharePoint Setup.· Remote Support - Using Screenconnect, TeamViewer, RDP.· Phone Support - Answering 0800 support number first line for clients.· Onsite Support - Local and surrounding Canterbury area.· Cable Management - Looking after clients communications rooms and office space.· Parts return - returning defective part back to the manufacture and filling out paperwork.· Fault finding and diagnostics – Laptops, Desktops, Tablets, Printers and smartphones.· Software testing – Windows, Mac, Office 365, Third Party. Show less

    • MYOB

      Jun 2019 - Apr 2023

      • Demonstrate success and achievement of challenging time-bound goals and expectations• Diagnostic of network-attached storage, Printers, and Computers• Allocating requests to teams• Answering support number as first-line for clients• Ability to think strategically and creatively, with a demonstrated ability to devise ideas and effective campaigns for clients• Maintain quality control seeking new ways to improve customer service• Software testing - Windows, Mac, Office 365, Third Party Show less

      • Associate Systems Engineer

        Jul 2022 - Apr 2023
      • Helpdesk Analyst Level 1 & Level 2

        Jun 2019 - Jul 2022
    • The New Zealand Merino Company

      Apr 2023 - now
      IT Support Technician
  • Licenses & Certifications

    • PGW Emerging Leaders Programme

      Jun 2015
    • H08 -Servicing HP Desktops, Workstations, and Notebooks

      Hewlett Packard Enterprise
      Nov 2010
    • Leadership Course

      LEDA
      Feb 2023
      View certificate certificate
    • ProCare Technical Training 2.12A

      Toshiba Australia
      Jul 2012
    • Mac Integration 10.6

      Apple Inc (APC)
      Dec 2010
      View certificate certificate
    • SC-900: Microsoft Security, Compliance, and Identity Fundamentals

      Auldhouse
      Aug 2021
      View certificate certificate