Brent Stone

Experience

• 

  Dick Smith Electronics

  Feb 2006 - Apr 2007

  Sales

  · Customer services - Assisting home users and business users building relationships. · Mobile specialist – mobile phones, radio units · Computer specialist – Installation, Testing, Upgrading.· Software specialist - Installation and setting up.· Sales· Home network set-ups – printers, computers and audio gear.

• 

  The Laptop Company SI LTD

  Sept 2008 - Mar 2013

  Service Technician

  · Customer services - Assisting home users and business users.· Parts return - returning defective part back to the manufacture and filling out paperwork.· Computer repairs – supporting service level agreements and retailers.· Remote support –Kaseya monitor tool allows us to maintain systems remotely.· Software testing – Windows, Linux, Mac, Android deployment or reinstallation.· Fault finding and diagnostics – Laptops, desktops, tablets, and smartphones.· Maintaining relationships with suppliers, manufactures and retailers.· Team Leader – looking after three staff ensuring there certifications are keeps up-to-date.· Home network set-up· Small business network set-up – network attached storage, printers, scanners, and computers. Show less

• 

  PGG Wrightson Ltd

  Mar 2013 - Mar 2016

  IT Service Desk Analyst

  · Customer Services - Assisting business users and external users. · Remote Support - Using VNC · Phone Support - Logging phone request· Onsite Support - In Head office and surrounding area · Cable Management - Looking after the communications room · Job Allocation - Allocating requests to staff· Fault finding and diagnostics – Laptops, Desktops, Tablets, Printers and smartphones.· Software testing – Windows, Mac, Office, Third Party.· Documentation - Support how to guides Show less

• 

  MyComputer NZ

  Dec 2015 - May 2022

  Owner
• 

  Userfriendly Computing

  Apr 2016 - May 2019

  Senior Hardware & Solution Specialist

  · Customer Services - Assisting business users and Home users. · Inventory management - Ordering Entering and Allocating Stock and Services· Maintaining relationships with suppliers, manufactures and retailers.· Job Allocation - Allocating requests to staff· Home network set-up· Small business network set-up – network attached storage, Switch, Printers, Scanners, Access Points and Computers.· Office 365 – Exchange Setup, SharePoint Setup.· Remote Support - Using Screenconnect, TeamViewer, RDP.· Phone Support - Answering 0800 support number first line for clients.· Onsite Support - Local and surrounding Canterbury area.· Cable Management - Looking after clients communications rooms and office space.· Parts return - returning defective part back to the manufacture and filling out paperwork.· Fault finding and diagnostics – Laptops, Desktops, Tablets, Printers and smartphones.· Software testing – Windows, Mac, Office 365, Third Party. Show less

• 

  MYOB

  Jun 2019 - Apr 2023

  • Demonstrate success and achievement of challenging time-bound goals and expectations• Diagnostic of network-attached storage, Printers, and Computers• Allocating requests to teams• Answering support number as first-line for clients• Ability to think strategically and creatively, with a demonstrated ability to devise ideas and effective campaigns for clients• Maintain quality control seeking new ways to improve customer service• Software testing - Windows, Mac, Office 365, Third Party Show less

  • Associate Systems Engineer

    Jul 2022 - Apr 2023

  • Helpdesk Analyst Level 1 & Level 2

    Jun 2019 - Jul 2022
• 

  The New Zealand Merino Company

  Apr 2023 - now

  IT Support Technician