Frank Rubio, PBA, PMP, MBA, ITIL, CL, ALB, CC, EC

Experience

• 

  Wells Fargo

  Aug 2011 - Aug 2021

  Business System Consultant

  As a project manager and business process analyst, provided training, coaching, teaching, and mentoring for team members.• Provided education and understanding of Agile Method and the SCRUM process to team members which improved workflow by 50%• Gathered and set skill requirements processes for both technical and business partners to decrease error rate by a 100% which increased customer satisfaction• Developed curriculum using keen analytical expertise to capture and document complex business and functional requirements with close attention to detail and accuracy, with several workflows to train team members to minimize audit exposure• Instructed the use of the Agile Project methodology to provide update summaries of operational data through manager dashboards and pivot tables to improve productivity• Regularly provided team, business partners, and department leadership through conference and written updates, in both technical and plain language to enhance communication• Conducted meetings with multipart departments to ascertain personal intentions to specify the curriculum points needed to achieve team goals Show less