Ashjan Alhamidi, MBA

Experience

• 

  Riyad Bank

  Jan 2015 - now

  • Formulate and implement comprehensive sales strategies tailored to assigned products and services.• Establish and monitor sales targets for the assigned team, ensuring alignment with organizational objectives.• Offer training and ongoing support to sales representatives to enhance their performance and skills.• Cultivate and nurture relationships with key customers and prospects to foster long-term partnerships.• Conduct thorough market research to identify emerging sales opportunities and potential areas for growth.• Analyze sales data and generate insightful reports to inform strategic decision-making and optimize sales efforts.• Actively participate in sales meetings and presentations to share insights, discuss challenges, and explore solutions.• Represent the bank at industry events to showcase products and services, network with potential clients, and stay abreast of market trends.• Fulfill additional responsibilities as delegated by management. Show less • Safeguarded the confidentiality of banking records and client data to prevent unauthorized access and potential breaches.• Identified and cultivated partnership opportunities, fostering beneficial business connections.• Compiled a comprehensive database of loan applicants’ credit histories, financial statements, and related financial information.• Reviewed and refined loan agreements to improve clarity and ensure compliance with regulatory requirements.• Evaluated employee performance and implemented tailored improvement plans as needed.• Devised strategies to bolster existing customer sales, resulting in a notable increase in annual revenue.• Streamlined branch productivity by managing staff conflicts, conducting evaluations, overseeing hiring and termination procedures, and providing coaching on company protocols and payroll operations. Show less • Efficiently handle financial transactions including deposits, withdrawals, and transfers.• Contribute to daily cash and ATM reconciliation processes.• Supervise branch operations to ensure smooth workflow and consistency.• Manage a diverse range of retail banking transactions for both personal and commercial clients.• Process loan payments and utility bills accurately and promptly.• Direct customers to specialized banking departments as needed.• Verify payment details for mortgage, loan, and utility bill payments.• Provide guidance to customers on online and mobile banking platforms.• Remain informed about current banking regulations.• Fulfill additional responsibilities as required. Show less • Investigated disputes and conducted thorough fraud investigations with meticulous attention to detail.• Provided comprehensive assistance to customers in navigating banking systems, facilitating transactions, and managing account openings and closures.• Proactively reached out to existing bank clients, delivering tailored support to meet their diverse needs.• Executed diverse transactions with precision, adhering to stringent bank standards and legal mandates.• Responded to customer inquiries, requests, and complaints promptly and professionally.• Played a key role in training and mentoring new banking staff on effective customer service strategies, contributing to team performance objectives.• Conducted detailed reviews of customer accounts and offered recommendations for suitable products and services.• Managed incoming calls to the bank and efficiently directed customers to the appropriate departments to address their concerns.• Successfully handled a variety of accounting transactions with accuracy and efficiency. Show less

  • Branch Sales Supervisor

    Jan 2022 - now

  • Branch Manager

    Jan 2017 - now

  • Operations Banker

    Jan 2016 - Feb 2017

  • Customer Service Representative

    Jan 2015 - Jan 2016