Annabelle Baker

Experience

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  HSBC

  Jun 2011 - Sept 2011

  PPI Sales Complaints Officer

  In the height of the outbreak of people having been miss-sold PPI, I worked in one of the south's PPI complaints offices carrying out the following duties;- managing incoming calls from the general public, sometimes aggrevated or rude and unpleasant, dealt with complaints about individual cases of miss-sold PPI.- completed on a daily basis the calculated rebate from either single or consecutive loans where PPI had been miss-sold. Confidently using Excel and formulas to calculate rebate.- Reporting my performance daily to management and supporting the company where deadlines were set from the FCA (formerly known as the FSA).- Redirecting any unhappy customers to the Financial Ombundsman.- Liaising with 3rd parties to manage customers complaints; i.e. Gladstone Brookes. Show less

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  Bounce | The Home of Ping Pong

  Jul 2012 - Dec 2013

  Social Events Host & Entertainer

  Bounce is the award-winning world class bar, dining and ping pong experience for 2 or 500 people, featuring designer décor, cocktails, chef-led dining and eclectic beats in both Farringdon and Old Street, London.- working in the flagship Bounce, Farringdon site and home of ping pong, I ran social corporate events in an amazing 12 table tennis tables including the Exclusive World Championship table with a rotating luminous globe and the London 2012 Olympic Games table tennis table.- Occasionally working in the exclusive VIP lounge with private Table Tennis tables, DJ and bar.- I took control of corporate & social events managing groups of up to 60 people, entertaining them using Table Tennis skills and tricks and mini tournaments. Show less

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  Oxfordshire County Council

  May 2013 - Nov 2014

  My role was primarily as an advisor specialising in Adult Social and Health Care. My responsibilities include;- Safeguarding clients against abuse- Conducting referrals onto Social Workers & Occupational Therapists for people with mental and physical disabilities.- Dealing with members of the public over the phone and via email, and communicating with a wide variety of organisations, including but not limited to, the NHS, Thames Valley Police, Community Mental Health, Community Hospitals and Local and National teams.- As a specialist customer service advisor I had to ensure Vulnerable adults were taken care of, by putting them in touch with all services which can provide them with the care they need.- This role required strong empathy skills and a high level of patience. Show less

  • Specialist Customer Service Advisor

    Oct 2013 - Nov 2014

  • Customer Service Advisor

    May 2013 - Oct 2013
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  Public Health England

  Jan 2014 - Sept 2014

  Nutrition Assistant

  Working in Oxfordshire County Council's Public Health department offering Nutritional support to children and families at local Fit 4 Life & Eat Well campaigns and park life events in a number of locations around Oxfordshire; Banbury, Gloucester Green (Oxford Centre), Abingdon, Didcot, Blackbird Leys.- Interacted with young families to encourage healthy exercise and food choices using the Eat Well marketing material and games.- Ran a stall in local parks with colleagues educating young families about sugar levels in drinks and foods; fruit juice, Robinsons' squash, fruit shoots, smoothies (milk & fruit), soda/fizzy drinks and childrens branded snacks, crisps, cakes and chocolates, fruits and vegetable snacks.- Encouraged families to take part in the games, doing strengthening exercises with their children, and rewarding their positive habits with healthy food choices, free from our stall. Show less

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  Oxford University Sport

  Jun 2014 - Nov 2014

  Sport's Nutritionist (ANutr & Dip Advanced Sports Nutrition)

  Working with the sport's clubs in Oxford University; Female Football Team and Ultimate Frisbee Team. I lectured/presented on sport's nutrition and gave dietary advice; timing, amount (g), hydration, stages of performance, stages of training and stages of rehabilitation.

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  Annabelle Baker Nutrition

  Sept 2014 - Feb 2022

  Nutritionist

  Experienced registered Nutritionist with the AfN (Association for Nutrition). Actively working in the health, wellness and fitness industry on varying projects. Public speaking, educating adults and children on the benefits of healthy diet and exercise, explaining in greater detail in the simplest form for easy retention and repeat practice. Enthusiastic in delivering presentations to a variety of audiences, empathetic and trustworthy. Effectively communicating with clients on a 1:1 basis and encouraging positive change through realistic objectives, measuring their progress and reassessing where required.Skilled in mentoring, coaching, management, business strategic planning and recruiting interns from Oxford Brookes University Nutrition course. Show less

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  Amey

  Apr 2015 - Mar 2018

  Executive Personal Assistant to 4 Senior Directors within the Consulting & Rail Division. Working in a fast paced team of 3 PA’s supporting 18 International Directors across the division.- Diary management of 4 Senior Directors; organising all internal and external meetings/conference calls. Arranging conferences/functions up to 200 people, including away days, networking, motivational speakers/athletes & industry leading specialists.- Meeting preparation; travel, hotels, flights, rail, taxi's, catering, logistics, agendas and minutes for onward dissemination amongst the attendees. Coordinating all above through a travel management company, CTM.- Inbox management/screening calls; flag up important items daily.- Building relationships with venues/agencies, local/national hotels and conference centres for the organisation of events, team meetings and conferences.- Dealing with confidential information with the utmost discretion at all times, including client contracts, restructures/redundancies and bid go/no go updates.- Working in multiple locations including Oxford, Birmingham, Central London, Newbury, Bristol, Swindon and Reading to attend meetings and work with the Directors personally. - Compiling monthly PowerPoint reports from each Senior Management team beneath the Directors and Monthly MD reports for the CEO, showing confidential financial data and business wide monthly reporting. Strong editing skills in PowerPoint.- Confidently raising and processing invoices and PO's in SAP, requesting approval from MD level and providing justifications where required. Managing expectations, sticking to processes and providing updates to Directors on any delays and progress.- Ensuring tenders/contracts are receipted, notifying external clients, then notifying and sharing with Director/MD (signatories), providing the contracts with the necessary supporting information. Processing quickly once signatures have been made, within agreed deadlines and time constraints. Show less Managing on average 300 roles for Group HR at any given time. Working closely to effectively manage the recruitment demands of the business in 2015, increasing headcount from 18,000+ to 23,000+ employees.- I specialised in providing professional Recruitment & Resourcing strategies to Amey's Head Office functions whilst ensuring that high standards are adopted within all elements of the selection process.- Maintaining spreadsheets and reporting performance daily.- Responsibility for recruitment of the companies Group Functions for Band A, B, C, D, E and F roles, overseeing the end to end recruitment process for these, as well as providing support and guidance to stakeholders.I was headhunted into a Personal Assistant role within the leading division within Amey; Consulting & Rail (formerly Consulting & Strategic Infrastructure) Show less

  • Executive Personal Assistant

    Jan 2015 - Mar 2018

  • HR Recruitment Administrator

    Apr 2015 - Dec 2015
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  ONI (Oxford Nanoimaging)

  Mar 2018 - Oct 2018

  Project Manager (Executive Assistant)

  Assisting the CEO with day to day operational tasks, including but not limited to; all legal, financial and employment contracts, CDA's/NDA's, scheduling all geographical meetings with internal colleagues and external clients, processing expenses, coordinating and booking all travel incl. first class flights and travel lounge reservations, international hotels and transport.Assisting the CEO with company projects;Health & Wellbeing - working as a Nutritionist to implement healthy practices, requesting and ordering bespoke lunches, healthy snacks and drinks for all staff, maintaining the quality, food safety and coordination of deliveries. Managing suppliers, invoices, issues and allergen concerns.Company Nursery - full lifecycle ownership of creating and building a nursery; experienced in negotiating tenders and coordinating construction works with agreed contractors, building and maintaining relationships with key stakeholders, regular progress reporting and arranging meetings, documenting and communicating with the CEO and Projects team at all times. Managed the recruitment for Nursery Management ensuring all staff surpass Ofsted requirements and safeguarding recommendations. Actively involved in ensuring new build was designed to specifications outlined in Ofsted requirements and the EYFS Curriculum for Early Years Nursery Schools.Office Relocation/Move - Experienced in coordinating an office move of approximately 50 people; coordinated the removals company for pre-move storage box delivery, collection and staff support for dismantling office equipment, ensuring those involved have been trained in manual handling prior to works commencing. Coordinating and instructing IT for operational facilities in the new office; including WiFi and landline, liaising with third party providers; BT and telecoms. Effectively communicating to all staff electronically, verbally and physically, exactly what will be required of them, ensuring a smooth operational move. Show less

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  Viavi:be Health-Gyms

  Nov 2018 - Apr 2019

  Health Coach

  Joining an exciting opportunity with a company founded by Harley Street Clinicians.Come and see what we're about!

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  Oxford University Hospitals NHS Foundation Trust

  Jan 2020 - Feb 2022

  Divisional Executive Assistant
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  NHS Estates and Facilities

  Feb 2022 - now

  • National Construction Project Manager NHS England Estates & Facilities Capital & Commercial Team

    Sept 2022 - now

  • National Project Officer, Procurement & Commercial Teams P2020

    Feb 2022 - Sept 2022