Tural Gasimov

Experience

• 

  MetLife

  Dec 2017 - Jan 2019

  Salesforce Administrator

  • Worked on Accounts, Contacts, Leads, Opportunities, Reports, Dashboards and other Standard Objects and Customized Objects. • Responsible for Web to Lead, Lead Management, and Activity management. • Deployed applications from Sandbox to Production. • Created relationships among objects using Lookup, Master-detail, and Junction Object relationships. • Created various Reports, summary reports, Matrix reports, Pie Charts, dashboards, and graphics Report. • Managing Permission Sets, creating Validation Rules. • Created different Workflow Rules that performed the outbound message, email alert, field update, and created task actions. • Specialized in Record-Level and Field-Level security and configured their sharing settings. • Imported and exported Account and Contact data through Data Import Wizard, Data Export Wizard, Data Loader. • Customized UI with Lightning Pages, and Page Layouts processes by business requirements. • Working on SFDC instances on sales cloud. • Automated Email-to-Case, Lightning Record pages and implemented Web to Case, Email to Case functionalities to improve case management processes. • Customized Dashboards to track Salesforce usage for productivity and performance of business centers and their sales teams. • Worked on Lightning Process Builder flows, Workflow rules, and quick Action. • Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto Response for automating business logic. • Understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance. • Performed user acceptance testing by conducting and leading Surveys. • Performed code reviews of the peer developers and suggesting alternative best practices. • Created page layouts, validation rules, email templates, workflows, approval processes, and lead assignment rules as per the Business requirements. • Implemented and used Salesforce.com web services to transfer data. Show less

• 

  National General Insurance Co. PJSC

  Feb 2019 - Dec 2020

  Salesforce Administrator

  • Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings. • Defined Lookup and Master-detail relationships on the objects and established connectivity among objects. • Identified and created Workflow rules and defined related Tasks, Email Alerts, and field updates. • Migrated Data and associated the relationship for Standard as well as Custom objects using Data Loader, Import Wizard. • Configured Salesforce orgs to meet client’s requirements with Org Wide Default, Record Types, Roles. Permission Set and Permission Set Groups, sharing rules. • Configured user security permission in compliance with organizational needs such as security model, managing profiles, permission sets, field level security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules. • Designed, developed and deployed page layouts, custom apps, objects and custom tabs to reach the needs of the organization and provide Salesforce support related to third-party integrated apps. • Implemented pick lists, field dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects. • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements. • Worked in setting up Sales processes with sales cloud, call-center operations and case management using Service cloud. • Participate in the design and requirements for new products and new processes as well as support them from a maintenance perspective upon release. Show less

• 

  Inovalon

  Jan 2021 - now

  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Created and used Email templates in HTML. Involved in Assignments Rules, Escalation rules, and Auto-Response Rules Configuration and Customization in Case Management.• Created various custom Reports and Dashboards as per the customer requirements. Implemented web to case and email to case as case creation channels.• Custom fields were created, maintained, and their dependencies, picklist values, and field values were changed.• Scheduling Apex jobs for processing large records.• Used the sandbox for testing and migrated the code to the deployment instance after testing. Extensive experience in lead case management (Web to-Lead, Email-to-Case). Show less • Participated and understood business requirements by conducting sessions. • Created users, Roles, Public Groups & implemented Role Hierarchies, Sharing Rules and record level permissions to provide shared access among different users.• Imported and updated campaign data; developed and set a variety of Reports and Report Folders for a variety of user Profiles; Rule changes for lead assignment. Responsible for developing queues, Workflows, Rules, and Tasks to distribute and automate work to users in the queue.• Responsible for translating business requirements into strategy-based technical solutions, primarily on the Force.com platform. • Created Profiles and Roles based on Organizational Role Hierarchy, implemented Record-Level and Field-level security, and configured their Sharing Settings.• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management.• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.). Show less

  • Salesforce Developer

    May 2022 - now

  • Salesforce Administrator

    Jan 2021 - Apr 2022