Valeriia Stepanova

Experience

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  No Problems Media Agency

  Oct 2018 - Jan 2022

  Influence Marketing Manager

  - developed and executed marketing strategies that use influencers to promote brands, products, and services with an average ROI of 4:1;- participated in promoting Instasize Mobile App to the Russian market with Russian influences, reaching more than 1 000 000 customers;- increasing brand awareness and sales by 60%.

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  Self-employed

  Mar 2020 - now

  English Tutor

  - developed and implemented lesson plans based on student needs and abilities, resulting in improved students’ grades, engagement, and satisfaction;- monitored student progress, created reports to track student performance, and adjusted study plans according to this;- organized speaking clubs with native English speakers and a Community for Learning English with > 60 participants.

• 

  TripleTen

  Oct 2020 - now

  - developed a streamlined process for escalating customer issues to the appropriate departments, resulting in a 50% reduction in unresolved complaints reported by students from the USA and Israel;- resolved customer inquiries in a timely manner, resulting in an increasing satisfaction rating to 98% of positive reviews and SLA to less than 15 minutes;- created tags for sorting and analyzing customer feedback to identify trends and develop strategies for improving customer experience;- developed and maintained a knowledge base for internal and external use, decreasing response time by 20%. Show less

  • Payments Operations Manager at Tripleten

    Oct 2020 - now

  • Customer Support Agent at Tripleten Online Part-Time Coding Bootcamp, New York

    Oct 2020 - Feb 2023