Experience

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  Charlestown (hôtes & hôtesses)

  May 2016 - Jul 2016

  Receptionist

  Managing the reception, email, mailbox, phone calls, and meetings.

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  Benugo

  Oct 2017 - Dec 2017

  Waitress

  Waitress at the English National Opera

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  Martell mumm perrier-jouët

  Aug 2018 - Aug 2018

  Receptionist

  Managing the reception, email, mailbox, phone calls, and meetings

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  Vranken-pommery monopole

  Jul 2019 - Sept 2019

  Tour guide

  - Main task: Guided tour of the cellars in English and French.- Conducting tastings.- Ensuring customer satisfaction.

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  Champagne pol couronne

  Mar 2020 - Aug 2020

  Oenotourism manager

  - Managing the shop: welcoming customers, managing stocks in the various warehouses, direct sales in the shop, tasting and master classes- Logistics: planning the preparation of orders and processing requests for transport quotes.- Sales: Develop Pol Couronne Champagne in new countries by analysing market trends in different European countries and prospecting by phoning and mailing.- Administrative tasks: Counting bottles, DRM, DAE, certificate of authenticity. - Customer success: Maintain customer satisfaction and loyalty. Implementation of "Keep in touch" loyalty tools, e-mailings and satisfaction questionnaires. Show less

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  Champagne vollereaux

  Oct 2020 - Dec 2023

  Export sales assistant

  Founded in 1805, Champagne Vollereaux now owns nearly 100 acres* covering 13 villages of Coteaux Sud d’Epernay in the Marne Valley of Champagne. This includes Pierry, a Premier Cru. Represented by Hélène and Franck Vollereaux, the 6th generation continues a two-centurylegacy of family ownership and management. - Ensure the processing of orders up to shipment (entry, control, confirmation, preparation of customs documents, invoicing, follow-up, etc.),- In coordination with the production department, ensure the availability of orders and manage shipments- Provide administrative and commercial support for our partners/importers (sending samples, various documents, etc.)- Updating price and customer files Show less

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  Ipse

  Jan 2024 - now

  Export sales manager

  - Supervises the process of receiving and processing customer orders, from receipt to delivery.- Liaises with carriers and logistics service providers to ensure customer satisfaction in terms of lead times and quality of service.- Analyses stock levels and sales performance, and proposes corrective action.- Maintains and develops a relationship of trust with customers in France and abroad.- Handles customer listing files, key account sales monitoring, as well as complaints and disputes. Show less

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  Champagne vollereaux

  Feb 2025 - now

  Commerciale france / export