Experience

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  Ihg - intercontinental hotels group

  Mar 2002 - May 2005

  Food services / duty manager

  My role in this position was to ensure the smooth running of the food service program according to policies and procedures. I provided leadership, support and guidance to ensure that food and beverage quality standards, inventory levels, food and beverage safety guidelines and customer service expectations were met. My principle tasks included; supervising, coordinating and evaluating the work of foodservice employees, managing a cost-effective program, forecasting and planning the purchase of supplies and equipment, participation in menu planning, responding to customer preferences and industry trends to plan menus, maintaining required records, ensuring that established sanitation and safety standards are maintained, and overseeing and participating in the preparation and serving of food and beverage. Show less

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  Ramada jarvis hotels

  Jun 2006 - Jun 2008

  Sales advisor

  My role in this position was to sell the products and services offered by the Ramada brand to the consumer. My main responsibilities included; Delivering personal / team sales targets and KPIs, giving impartial advice to ensure customers purchase the right product, delivering and maintain a quality service, capturing information, recording it accurately and inputting it according to the company standards, following the guidelines required for delivering each campaign and/or promotion, and closing the sale using a consultative approach. Show less

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  Trans4mlife ltd

  Jan 2008 - now

  Nutritional therapist

  Since completing my university degree, and, along side full-time employment I have been working for myself advising clients and business on the day to day management of health and wellbeing strategies. My qualifications and experience allow me to work with chefs and individuals on creating new and innovative dishes and menu concepts, that take into consideration special dietary requirements, seasonal products and current food trends.My experience in full-time employment and working shifts has given me a new perspective in the concept of food and health for not only individuals but for the shift worker. By combining my passion for food, interest in nutrition and by thinking outside the box I have developed and adapted menus that are enjoyable to eat, easy to transport and that take into consideration health and nutrition for the shift worker. Show less

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  Cobalt ground solutions ltd

  Jun 2008 - Dec 2015

  Passenger services agent

  As a passenger service agent I covered a range of duties on the ground. I provided assistance and related customer services at the check-in desk, gate, baggage areas, and concourse of the airlines we serve. My duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, baggage services, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers. It was a diverse job with no day the same. I meet a variety of people from all walks of life and often had to think on my feet. Show less

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  New england seafood

  Jan 2016 - Dec 2019

  Taking ownership for approving raw materials within the food service industry while cultivating mutually beneficial relationships with customers. Drawing upon sound technical skills to develop innovative, appealing and nutritious products for branded menus in conjunction with the NPD and commercial teams. Playing an integral role in agreeing on specifications of products and conducting annual reviews in order to gather an overview of progress. Meticulously agreeing, setting and trending an aspirational yet attainable set of KPIs. Adopting a calm and logical approach when dealing with any problems or issues, reaching rapid and satisfactory resolutions for all concerned to maintain excellent customer and staff relations. Conducting root cause analysis investigations. Providing technical support to other departments and mentoring / coaching teams to make changes to align with customer and business needs. Adhering to all health and safety regulations by working in conjunction with Health & Safety Managers from different restaurants to support them in ‘shelf life’ trials of products tailored to their kitchen processes. Advising Development Chefs and Safety Managers on best kitchen practice to minimise micro growth and cross contamination in the kitchen environment. Show less Promoted with accountability for ensuring compliance to all legal, company and customer requirements following the acquisition of Joii Sushi as the foodservice brand of New England Seafood. Completed risk assessments, set microbiological limits and collated results. Compiled processes / procedures to ensure the site’s QMS system was maintained, up to date and in line with BRC requirements. Set microbiological suites and limits, built the sampling schedule and frequency based on risk assessment and reviewed existing legislation and guidance documents for ‘ready to eat’ products. Show less

  • Technical Account Manager (Foodservice & Raw Ready to Eat)

    Mar 2019 - Dec 2019

  • Technical Compliance Coordinator (Foodservice & Raw Ready to Eat)

    May 2018 - Mar 2019

  • Technical & NPD Technologist (joii sushi)

    Jan 2016 - May 2018
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  Compass group

  Jan 2020 - now

  Technical manager (food safety)