Experience

• 

  Ing

  Oct 2018 - Oct 2019

  Responsibilities:● Banking Consulting Services: Delivering expert consulting services, providing tailored banking solutions to meet client financial needs and objectives● Business Development: Conducting business development activities to identify and engage potential clients, while cultivating relationships with existing clients to expand the customer base● Portfolio Management: Managing customer portfolios by evaluating clients’ financial situations, identifying opportunities, and offering personalized banking products and services● Onboarding and Mentorship: Playing a key role in onboarding and mentoring new colleagues, ensuring they adapted quickly to company processes and standards Show less Responsibilities:● Financial Instrument Analysis: Gained foundational knowledge of financial products and instruments, developing understanding of their applications and market impact● Client Advisory Services: Provided guidance to clients on effectively utilizing bank products and services, enhancing customer satisfaction and engagement● Office Operations: Worked within a dynamic banking environment, gaining exposure to operational processes and compliance standards.● Sales Support: Assisted in performing selling activities, contributing to business development and revenue generation● Customer Relationship Management: Acted as a customer relationship officer, interacting with clients to address inquiries, resolve issues, and build long-term relationships Show less

  • Customer Relationship Officer

    Jan 2019 - Oct 2019

  • Finance Intern

    Oct 2018 - Dec 2018
• 

  Unicredit bank romania

  Nov 2019 - Aug 2021

  Lending support & reporting officer

  Responsibilities:● Data Analysis & Error Resolution: Analyzing Data Quality reports identifying, categorizing, and addressing errors, forwarding them to relevant teams for resolution and ensuring data accuracy● Stakeholder Support & Cross-Team Collaboration: Assisting local branches by addressing requests, clarifying internal procedures, and providing guidance on complex queries, as well as coordinating with multiple teams to address and resolve tasks efficiently and effectively● Document Validation and Registration: Validating critical documents and ensuring their accurate submission to the National Registry of Movable Property● Regulatory Compliance: Verified and ensured client adherence to tax registration and payment requirements, particularly for erased certificates.● Report Creation and Economic Analysis: Developing comprehensive reports in Microsoft Excel to support economic predictions and business decision-making● Training & Onboarding: Providing training and mentorship to new colleagues, facilitating a smooth onboarding process and ensuring team alignment with company standards Show less

• 

  Ubs

  Nov 2021 - now

  Responsabilities: ● Data Analysis & Verification: Conducting detailed data checks across multiple systems, ensuring accuracy and compliance, and managing ticket creation, updates, assignments, and prioritization based on urgency for case resolution● Report Analysis & Updates: Reviewing and analyzing daily, weekly, and monthly reports, updating case statuses in internal systems, and assigning to appropriate teams when required● Ad-Hoc Requests & Stakeholder Communication: Managing email-based requests, such as status updates, restriction code modifications, and compliance queries, ensuring timely responses and resolutions● Risk Level & Account Updates: Updating client risk levels in systems, processing account openings, and applying or removing account restrictions based on compliance requirements● Meeting Summaries: Attending monthly meeting, preparing a detailed summarize, and distributing concise and actionable email to the entire department Show less Responsibilities:● Leadership and Oversight: Directing and managing a team of KYC review analysts, ensuring adherence to regulatory requirements and performance objectives● Escalation & Decision-Making: Handling escalated cases and complex situations, conducting in-depth analysis to resolve issues or determine further escalation needs● Cross-Department Collaboration: Partnering with financial crime teams, compliance departments, and business units to align KYC processes with organizational objectives and regulatory changes● Quality Assurance and Coaching: Conducting regular quality assurance reviews of team outputs, providing actionable feedback, and implementing strategies to enhance team accuracy and performance● Expert Guidance: Acted as a trusted advisor, offering insights and guidance to my team and other department teams on complex KYC challenges and staying updated on regulatory developments to maintain compliance standards Show less Responsibilities:● Complex Profile Management: Handling complex KYC profiles daily, ensuring compliance with both Global Minimum Standards and Country-Specific Standards● Risk Analysis and Escalation: Conducting thorough reviews of KYC documentation, performing background checks, media screenings, and risks assessing, resolving or escalating potential red flags to designated teams● Regulatory Compliance: Ensuring the timeliness, completeness, and accuracy of KYC review cases to meet varied and evolving regulatory requirements● Data Tools Utilization: Utilizing industry-leading tools and vendors, such as Banker Almanac, LexisNexis, and public search platforms, for in-depth research and data analysis● Process Optimization: Proposing and implementing process improvements to enhance team quality standards and efficiency● Data-Driven Risk Analysis: As a Regional Head of Client Onboarding Analyst, I was conducting investigations and addressing escalations related to client exposure, ensuring thorough analysis before referring to the Financial Crime Department● Leadership and Mentorship: Acting as interim manager when needed, overseeing team operations, recruiting, training, and mentoring new colleagues, while supporting internal projects like Beta app implementations for KYC improvements Show less

  • Financial Crime Analyst

    Oct 2024 - now

  • KYC Reviews Supervisor

    Mar 2024 - Oct 2024

  • KYC Reviews and RHOB Analyst

    Nov 2021 - Feb 2024