Saurabh Sharma

Experience

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  GE Capital

  Feb 2001 - Jan 2003

  Collections Manager
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  American Express

  Jan 2003 - Jan 2004

  Manager
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  WNS Global Services

  Feb 2004 - May 2009

  Head of Airline, Travel and transport vertical with portfolio size of over 5,000 employees and a quality function of over 100 quality professionals. Responsible for deployment of LEAN & Six sigma based improvement framework in the vertical for global clients. Responsible for setting up corporate framework around customer satisfaction, process measurements, Business Intelligence and other Quality methodologies using Six Sigma, LEAN and ISO 9001 standards.

  • Vice President - Quality

    Apr 2005 - May 2009

  • Associate Vice President - Quality

    Feb 2004 - Apr 2005
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  Maersk Line

  May 2009 - Feb 2014

  Head - Process Excellence

  Leading the Process Excellence function for India Cluster ( India + neighboring countries). As part of the leadership team responsible for a portfolio of strategic initiatives comprising of customer facing, top line growth and bottom line impact using process improvement methodologies and automation. Managing a team of Master Black Belts and Balck Belts deploying strategic business improvement projects using LEAN & Six Sigma methodology, BPMS, off shoring and other strategic customer facing project management responsibilities. Work as part of global team managing projects and process improvements across continents along with the global teams. Show less

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  HUMANSOFT Holdings

  Mar 2014 - Oct 2015

  Director Business Process Improvement

  Joined the start up organization in a leadership role to support the strategic growth plans working with the CEO and promoters to establish a process & customer focus across the organization.➢ Setup the Business Process Management function and supported leadership in setup and operationalizing critical and strategic functions eg. international relations & affiliations, marketing and branding, recruitment and student enrolment and registration processes.➢ Led a team of locally developed talent at the subsidiary American University of the Middle East & American College of the Middle East to establish student and academic standards & processes.➢ Led strategic academic transformation projects with stakeholders from local Oil & Gas sector and affiliated leading US University.➢ Led and mentored process transformation initiatives to provide a an efficient and effective learning experiencefor students through digitization and process simplification projects. Show less

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  Maersk Line

  Nov 2015 - now

  General Manager - Transformation