Dario Antonacci

Experience

• 

  Camera di Commercio Italo-Orientale

  Jul 2007 - Dec 2007

  Marketing Intern
• 

  IBM

  Mar 2008 - Feb 2011

  back-office activities and quality checks for ensuring the business continuity.Acted as Stand-in Process and Quality Lead. Customer services representative for enterprise printing customers. Providing remotely a first level technical support and escalating to 2 and 3 LS SW or HW when required.

  • Business Continuity Specialist, Stand-in Process and Quality

    Sept 2009 - Feb 2011

  • Customer Service Representative

    Mar 2008 - Feb 2011
• 

  Cufrad

  Jun 2011 - Nov 2012

  Clinical Psychologist

  Psychologist, operator in a rehabilitation center for addicts. Management of dynamic groups of patients.

• 

  Hewlett Packard Enterprise

  Mar 2013 - Sept 2016

  Incident management activities including monitoring system queues, identifying the root cause of priority incidents, create impact report on daily basis. Communicate with third parties involved in the service. Provide remote IT support to HP enterprise customers in Italy, Switzerland

  • Incident Lifecycle Coordinator

    Jun 2014 - Sept 2016

  • Technical Support Analyst

    Mar 2013 - Jun 2014
• 

  HP

  Oct 2016 - now

  Support the onboarding of new countries into global contract (EMEA and AMS theatre) and implement quality and project plans, also during transition phase. Coordinate global activities of supporting project teams/PMO and HP partners. Track progress against established plans and make adjustment on schedule and operations to fit customer needs. Participating to global team governance (global client manager, global transition manager, global technical consultant) and collaborate with local teams (local client managers, partners) Show less

  • Customer Success Manager

    Mar 2023 - now

  • Service Delivery Manager - Global Account Lead

    Sept 2019 - Mar 2023

  • Service Delivery Manager

    Oct 2016 - Mar 2023