Dario Antonacci

Dario Antonacci

Marketing Intern

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  • Timeline

  • About me

    Customer Success Manager at HP

  • Education

    • Liceo Scientifico Statale “R. Canudo”

      1996 - 2000
      High School Diploma
    • Università degli Studi di Bari

      2000 - 2005
      Master's degree Industrial and Organizational Psychology
    • Università degli Studi di Bari

      2006 - 2007
      Internship Cognitive Psychology
  • Experience

    • Camera di Commercio Italo-Orientale

      Jul 2007 - Dec 2007
      Marketing Intern
    • IBM

      Mar 2008 - Feb 2011

      back-office activities and quality checks for ensuring the business continuity.Acted as Stand-in Process and Quality Lead. Customer services representative for enterprise printing customers. Providing remotely a first level technical support and escalating to 2 and 3 LS SW or HW when required.

      • Business Continuity Specialist, Stand-in Process and Quality

        Sept 2009 - Feb 2011
      • Customer Service Representative

        Mar 2008 - Feb 2011
    • Cufrad

      Jun 2011 - Nov 2012
      Clinical Psychologist

      Psychologist, operator in a rehabilitation center for addicts. Management of dynamic groups of patients.

    • Hewlett Packard Enterprise

      Mar 2013 - Sept 2016

      Incident management activities including monitoring system queues, identifying the root cause of priority incidents, create impact report on daily basis. Communicate with third parties involved in the service. Provide remote IT support to HP enterprise customers in Italy, Switzerland

      • Incident Lifecycle Coordinator

        Jun 2014 - Sept 2016
      • Technical Support Analyst

        Mar 2013 - Jun 2014
    • HP

      Oct 2016 - now

      Support the onboarding of new countries into global contract (EMEA and AMS theatre) and implement quality and project plans, also during transition phase. Coordinate global activities of supporting project teams/PMO and HP partners. Track progress against established plans and make adjustment on schedule and operations to fit customer needs. Participating to global team governance (global client manager, global transition manager, global technical consultant) and collaborate with local teams (local client managers, partners) Show less

      • Customer Success Manager

        Mar 2023 - now
      • Service Delivery Manager - Global Account Lead

        Sept 2019 - Mar 2023
      • Service Delivery Manager

        Oct 2016 - Mar 2023
  • Licenses & Certifications

    • IT Information Library Foundations Certification (ITIL)

      PeopleCert
      Jun 2016
    • Project Management Foundations

      HP
      Sept 2018
    • Lean Six Sigma Yellow Belt (ICYB)

      MORESTREAM LIMITED
      Oct 2020