Bradley Rafferty

Experience

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  Exact Mobile Phones

  Apr 1998 - Dec 2006

  Senior Technician/Teamleader

  • Maintaining of all the production and overtime figures• As an A- grade Nokia technician I was responsible for assisting on any advanced repairs• Daily attendance• Completion and monitoring of Incentives Figures • Customer care ,dealing with irate clients

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  Exactmobile Phones Woodmead Branch

  Jan 2006 - Jul 2006

  Head Technician

  Responsible for management of all workshop operations for both the Motorola and Nokia models Responsible for twelve workshop staff.• The daily and monthly production figures.• The compiling and ordering of all spares, accessories and service tools required for the workshop on both the Nokia and Motorola models.• The monitoring and enforcing of all ESD procedures.• The downloading and updating of all Nokia and Motorola software and service bulletins.• The controlling and monitoring of all SLA requirements to make sure that all relevant turn around times are met.Responsible for leave approval for the Motorola technical staff• Responsible for assisting the procurement manager with ordering replacement stock and the monitoring of spares usage needed for the division to effectively meet the required Service Level Agreement and turn around times. Show less

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  Exactmobile Phones Rivonia Branch

  Jul 2006 - Dec 2006

  Head Technician

  • Responsible for management of all workshop operations for both the Motorola and Nokia models• Responsible for twelve workshop staff.The tasks and duties that I had to perform as Head Technician were as follows:• The daily and monthly production figures.• The compiling and ordering of all spares, accessories and service tools required for the workshop on Motorola models.• The monitoring and enforcing of all ESD procedures.• The downloading and updating of all Motorola software and service bulletins.• The controlling and monitoring of all SLA requirements to make sure that all relevant turn around times are met.• Responsible for assisting the procurement manager with ordering replacement stock and the monitoring of spares usage needed for the division to effectively meet the required Service Level Agreement and turn around times. Show less

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  Reutech Fuchs Electronics

  Feb 2007 - Dec 2010

  Team Leader

  Team leader work function  Attendance and time keeping. Re-allocation of absent technician’s phones. ESD procedures are implemented and quality control. Forwarding of any technical info from workshop manager to technicians. Reporting of any technical problems to workshop manager (BGA and S\W). Half day and full day production check.  Check and Follow up on SLA phones that need to go out that day. Verifying and authorizing of BER or possible replacement units. Assisting technicians , advanced repairs and any queries Keeping the line clean and tidy at all times.  Show less

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  Reutech Solutions

  Jan 2010 - Sept 2013

  Team Leader

  Team leader work function  Attendance and time keeping. Re-allocation of absent technician’s phones. ESD procedures are implemented and quality control. Forwarding of any technical info from workshop manager to technicians. Reporting of any technical problems to workshop manager (BGA and S\W). Half day and full day production check.  Check and Follow up on SLA phones that need to go out that day. Verifying and authorizing of BER or possible replacement units. Keeping the line clean and tidy at all times.  Repair off all faulty jigs. Show less

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  Regenersis

  Nov 2013 - Aug 2014

  Team leader

   Attendance and time keeping. Re-allocation of absent technician’s phones. ESD procedures are implemented and quality control. Forwarding of any technical info from workshop manager to technicians. Reporting of any technical problems to workshop manager (BGA and S\W). Half day and full day production check.  Check and Follow up on SLA phones that need to go out that day. Verifying BER or possible replacement units. Keeping the line clean and tidy at all times.  Show less

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  Hiref

  May 2015 - Sept 2015

  Sales Executive

  Sales of Galletti Air Conditioners , heat pumps and Chillers

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  Cellphone Lab

  Nov 2016 - Jun 2018

  Workshop Manager

  • Liaising with Various manufactures/networks (Cell C, ZTE ,Hisense,STK ) ,suppliers regarding any various issues.• Ordering and purchasing of equipment • Ordering and purchasing of spare parts• Creation of workflow process to increase production efficacy.• Managing of technical staff • Creation of repair process flow for workshop and spares departments • Monitoring of all ESD procedures ensuring proper protocol is followed by all staff members • Assisting with creation of bin locations for spares • Setting up main workshop to manufactures strict standard’s • Dealing with various levels of management • Hire and interview of technical staff with assistance of HR /General manager• Monitoring Of production figures for technical staff • Monitoring Of TAT(Turnaround time ) ,making sure all requirements are met as per Service Level agreement • Dually Responsible for finding repair channels/client for the repair centre with general manager • Setup and monitoring of satellite repairs centres with in TFG stores • Some day to day dealing with clients.• Verifying and authorizing of BER or possible replacement units.• Monitoring of time keeping for Technical and admin staff Show less

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  ADAPT Global Limited (UK)

  Jul 2018 - Aug 2024

  Aftersales Manager

  • Staff and resource management - maintained a staff complement of +- 23 individuals over 4 years with minimal staff turnover. • Reporting - Returns and fault details as well as fault trends and analysis. • Process creation, implementation, and documentation • Implementation of process to streamline and improve productivity across the board for Technical and quality control departments. • Budgets - operational costs to maintain the repair centre as well as input on yearly budgets. • Communicate with all stake holders including senior management, main clients’ suppliers, technical test team, manufactures in China to ensure smooth operations. • Process workflow design and implementation to improve workflow and productivity for the repair center and warehouse.• Set up., communication and support for BLNS (Botswana/Lesotho/Namibia /Eswatini repair centers. • Setting of KPI for all staff • Warehouse and high-volume stock management Show less