Nirav Gherwara

Experience

• 

  Essar Power

  Aug 2014 - Aug 2015

  Electrical Engineer

  -Conducted electrical calculations.-Supervised electrical team and plant electrical safety training programs.-Aided plant operations as well as enforced new technologies.-Evaluated plant equipment condition and installed new equipment.-Administered electrical aspects of engineering projects.-Handled facility and maintenance efforts and managed troubleshooting of facility infrastructure.

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  Goodfood Market (TSX:FOOD)

  Nov 2018 - Feb 2021

  Quality Assurance Specialist

  -Interpret, build upon, and comply with company quality assurance standards.-Carefully maintain complaint and non conformance processing through records and tracking systems, including root cause and corrective actions.-Document quality assurance activities with internal reporting and audits.-Identify training needs and take action to ensure company-wide compliance.-Provide training and support to quality assurance team on systems, policies, procedures, and core processes.

• 

  Pizza Pizza Limited

  Mar 2019 - Jan 2021

  Store Manager
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  Proven Foods

  Feb 2021 - Sept 2023

  - Completing and posting the staff work schedules.- Maintaining business records as outlined in the Operations Manual. Analyzes business records toincrease sales.- Communicates changes of food preparation formulas, standards, etc. to staff.- Recruits, rewards, disciplines and terminates staff as needed.- Planning special events and promotions.

  • General Manager Operations

    May 2022 - Sept 2023

  • Food Service Manager

    Feb 2021 - May 2022
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  Staples Canada

  Jun 2021 - Feb 2022

  Technical Sales Supervisor

  - Creating relationships and identifies customer needs while recommending appropriate solutions todrive both individual and team sales, margin, accessories, and overall performance.- Appling extensive sales experience, knowledge, and expertise to act as the subject matter expert ineach department. This includes validating or approving product pricing, signage, availability, and displayfunctions of all ad items.- Providing leadership to the sales staff including setting clear expectations, giving direction, mentoring,and providing development of department sales personnel.- Helping drive a positive customer experience by building relationships, exhibiting empathy, andproviding solutions to their needs. Show less

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  HGS - Hinduja Global Solutions

  Aug 2022 - Dec 2022

  Customer Service Agent

  -Communicate with customers through inbound calls, outbound calls and email channels.-Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions.-Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information.-Document customer needs, interactions and outcomes in the appropriate tool or system.-Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service. Show less

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  EF Foods

  Sept 2023 - now

  Operations Manager