Emily Basten

Experience

• 

  Ameriprise Financial Services, Inc.

  Jun 2004 - Aug 2008

  Assistant to Financial Advisor

  • Performed primarily client interaction based work• Developed positive, lasting relationships with co-workers and clients• Given a great deal of independence and trusted with responsibility

• 

  DePaul University

  Jan 2006 - Jun 2008

  Information Desk Attendant

  • Enhanced communication, people, and problem solving skills immensely

• 

  Feeding America

  Nov 2008 - Jun 2011

  • Responsible for the development, effective distribution and editorial and aesthetic quality of all internal newsletters• Oversaw the content, protocols and systems for all broadcast and narrowcast emails• Maintained the organization style, writing and brand guidelines, executive team bios, fact sheets and network of external food bank communicators• Managed a SharePoint extranet built to share information and foster collaboration - Built, maintained, and maximized a consistent, sustainable and scalable user experience for multiple audiences through quality of content, format, organization, and design - Engaged and enabled users through exceptional customer service, conference presentations and multiple robust training programs for audience segments• Feeding America Content Bureau contributor: produced an extensive amount of written content, including several ongoing series for the external blog• Led social media initiatives at Feeding America events and contributed to social media platforms• Wrote articles, speeches, and other messages on behalf of hunger-relief leaders including Feeding America executive team members and external partners• Helped set internal fundraising goals and achieved 100 percent national office employee giving, as a member of the 2010-2011 Feeding America Employee Giving Committee• Received the internal GREAT award in 2011 for dedication to customer service, finding solutions and enhancement of internal platforms Show less

  • Digital Communication Specialist

    Aug 2009 - Jun 2011

  • Communication Intern

    Nov 2008 - Aug 2009
• 

  Pearson North America

  Jun 2011 - Mar 2013

  Communication Analyst

  • Defined and managed the internal communication strategy through development, execution and maintenance of communication solutions: identified processes and tools that, when implemented effectively, solve issues interpreted from employee climate survey results• Developed and implemented initiative specific communication and change management plans• Wrote, edited and advised on articles, presentations, and other messages distributed on behalf of, or conducted by, Pearson executives• Liaised with national and international internal networks of communicators to ensure consistency in internal and external messaging, branding, and community engagement • Member of Pearson Partners in Business staff committee to maintain an innovative and rewarding work environment Show less

• 

  Feeding America

  Mar 2013 - Oct 2017

  • Managed donor communication efforts to engage individual and institutional donors, partners, network members and national office staff in Feeding America’s priorities• Developed donor stewardship strategy and executed tactics to optimize donor engagement and recognition across Philanthropy, Food Sourcing and Communications team channels• Led content development and production of the Feeding America annual report and quarterly donor impact reports • Assisted in development of strategies and provided support for: master fundraising case, the Feeding America blog, executive communication, and other Feeding America communications including feature stories and key messages• In partnership with the director of communication, implemented and managed the donor recognition structure and deliverables for the stewardship of all donors Show less

  • Senior Manager of National Programs & Program Development

    Oct 2014 - Oct 2017

  • Manager of Communication and Donor Stewardship

    Mar 2013 - Oct 2014
• 

  Clerestory Consulting

  Oct 2017 - Dec 2021

  Clerestory Consulting enables its clients to transform their businesses and realize the big benefits promised by new strategies, technologies, and operational improvements. Founded in 2003, Clerestory has developed an extraordinary record of success leading organizations to operationalize their business strategies and implement mission-critical changes in ways that engage employees, streamline and unify operations, improve efficiency, enhance communication, strengthen customer relationships, increase revenues and boost profitability.Clerestory's unique approach integrates broad operational expertise with deep change management skills to develop custom solutions that drive real change through measurable results in:● Process Reengineering● Organization Design● Technology Utilization & Adoption● Training Design, Development & Delivery● Communication Planning & Execution● Project & Program Management● Merger & Acquisition IntegrationIf you are interested in learning more about Clerestory's capabilities or career opportunities, please reach out to me on LinkedIn and visit www.clstory.com. Show less

  • Senior Manager

    Jun 2021 - Dec 2021

  • Manager

    Jul 2019 - Jun 2021

  • Senior Consultant

    Oct 2017 - Jul 2019
• 

  EY

  Jan 2021 - now

  Senior Manager

  EY People Advisory Services (PAS) delivers innovative and practical change management solutions for a range of business challenges and transformation efforts. We lead teams across change management disciplines, including communications, training, business readiness, and stakeholder engagement. We promote and support the people agenda – bringing effective resolution of people issues and challenges to the forefront of every interaction and project.