Luis Concepcion

Experience

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  City Year

  Aug 2013 - Jun 2014

  City Year Chicago Corps Member

  Corps Member • Provide whole class support to 25 8th grade students in all subject areas• Run engaging afterschool homework help sessions and programs for 30 students• Plan and facilitate small group pullout tutoring sessions for reading and math for 4 students• Monitor 20 “focus list” students in attendance, behavior, and course performance, and implement appropriate intervention strategies to help them stay on track to graduate on time Team Outreach Coordinator • Provide stakeholders with a monthly service briefing highlighting the team’s monthly agenda and impact• Maintain a positive relationship between City Year, and the community and school I serve in• Plan community outreach and monthly staff appreciation events• Delegate tasks to team members according to the event and their abilities Show less

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  Central States SER

  Aug 2014 - Aug 2015

  Job Readiness & Digital Literacy Instructor

  • Develop, organize, and facilitate job readiness training programs, workshops, and classes for 15-30 adults bi-weekly• Provide case management, one on one employment counseling, and job preparedness support for clients• Develop and implement digital literacy classes, which include, but are not limited to, basic computer skills and Microsoft Office• Administer tests, conduct interviews, and assist in job searches • Enter data and reports successfully into the ETO database

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  Serco-Central States SER

  Aug 2015 - Jul 2016

  Youth Employment Specialist

  •Develop and coordinate career development activities and workshops for youth and young adults ages 16 - 24 •Interview, assess, and process participants for registration/enrollment into the WIOA program, and proactively seek new avenues to attract clients•Guide young adults and youth with their job searches, resume creation, cover letter writing, and help access resources within workforce center•Remain attentive to clients'​ needs in order to provide appropriate support and guidance through career management, resource development, and supportive services•Source, recruit, screen, interview and assess high volumes of candidates for positions to exceed the client’s needs and expectations•Plan and execute hiring or resource events for youth and young adults•Build and maintain relationships with corporations and businesses•Schedule/reschedule one-on-one appointments with clients to assess their employment eligibility, interests, and assist with resume revisions•Maintain database with client's employment and contact information Show less

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  Central States SER

  Jul 2016 - Jan 2017

  Employment Coach and Income Support Specialist

  •Develop and coordinate job readiness training activities and workshops for adults•Interview, assess, and process participants for registration/enrollment into the CDBG and Healthcare Bridge program•Develop flyers for program and distribute to network to attract new participants and notify community of services•Register individuals, process applications, and activate membership for the DIVVY 4 Everyone Program through the Department of Transportation•Record data in the City of Chicago Enterprise Case Management (ECM) and Efforts to Outcome(ETO) database systems to track participant efforts and progress•Facilitate one-on-one sessions to assist client's with resumes, cover letters, job applications, and interviewing•Screen participants for benefits, assist with benefit applications, and provide referrals to agencies to access resources •Follow up with participants to ensure they are still employed, or are in need of services•Build relationships with employers and community partners to provide participants with job referrals and resource referrals Show less

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  National Able Network

  Jan 2017 - Dec 2017

  • Assist in managing the day-to-day operations of the workNet Center in North Aurora.• Create, manage and analyze data to track visitors, rendered services, and referrals for 12 partners, and pull and manage reports on a weekly, monthly, and quarterly basis.• Supervise 3 colleagues, delegate tasks, answered questions, and facilitate trainings, when necessary.• Build and maintain relationships with local partners, agencies, and companies to provide resources to customers and businesses.• Interact daily with customers, provide excellent customer service, assist clients with applications, resumes, and filing for unemployment, and provided one-on-one career counseling.• Assess customers to determine eligibility, suitability, and enrollment into partner programs from title I, title II, title IV, Wagner-Peyser, and CSBG funding, and provide referrals.• Design and disseminate marketing materials for the workNet Center in North Aurora, including customer satisfaction surveys, flyers, brochures, and program/event ads. Show less • Assess applicants to determine eligibility, suitability, and enroll them into the WIOA program to assist with vocational training.• Maintain and update IWDS database with case notes, services provided, and client’s information.• Manage a caseload of 80 clients, and evaluate each individual’s goals to assist with employment or career planning according to resources and funding.• Manage and maintain monthly contact with customers offering supportive services and monitoring retention.• Generate training opportunities such as referring clients to workshops, job leads and other needed resources.• Facilitate informative orientation and training program workshops to explain procedures, policies, and requirements.• Formulate periodic reports on excel organizing and reviewing progress of clients and data reports.• Assist in completion of annual performance goals that includes measurable objectives such as client registrations, employment, and training. Show less

  • Workforce Services Liaison / Navigator

    Aug 2017 - Dec 2017

  • Career Coach

    Jan 2017 - Sept 2017
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  Barry Callebaut Group

  Dec 2017 - now

  Leadership and Team Management:• Lead and mentor a team of sales operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.• Provide guidance, support, and coaching to team members, empowering them to excel in their roles and achieve individual and team objectives.Sales Process Optimization:• Analyze and optimize sales processes to increase efficiency, productivity, and revenue generation.• Implement best practices and tools to streamline services and support.Data Analysis and Reporting:• Develop, maintain and generate comprehensive sales reports and dashboards to support sales activities and key performance indicators. Cross-Functional Collaboration:• Foster strong relationships with cross-functional teams, including marketing, finance, R&D, Quality Assurance, transportation, Import/Export, and customer service, to ensure alignment and collaboration on key initiatives.• Act as a liaison between sales and other departments, facilitating communication and driving synergy to achieve shared goals.Continuous Improvement and Innovation:• Proactively identify bottlenecks or inefficiencies in sales operations and develop solutions to address them effectively. • Develop and deliver training programs to enhance the skills and capabilities of the sales operations team. Show less Sales Support: • Act as the primary point of contact for the West Coast sales team, providing day-to-day operational support, including supporting with order processing, contract management, pricing, quality documentation, customer onboarding, and resolving sales-related inquiries.Process Optimization: • Analyze existing sales processes and identify opportunities for improvement to enhance efficiency, productivity, and customer satisfaction.Data Management: • Maintain accurate and up-to-date sales data, including customer information, forecasts, and performance metrics.Sales Reporting: • Generate regular sales reports and dashboards to provide insights into sales performance, trends, and opportunities for growth.Training and Onboarding: • Assist in the training and onboarding of new sales team members, ensuring they have the knowledge and resources needed to succeed.Cross-Functional Collaboration: • Collaborate with colleagues in marketing, finance, customer service, and other departments to support sales initiatives and address customer needs.Resource for Others: • Serve as a knowledgeable resource for colleagues seeking guidance on sales operations best practices, tools, and processes.Continuous Improvement: • Proactively identify areas for process enhancement and standardization to drive continuous improvement in sales operations. Show less • Support 13 key corporate customer accounts.• Support a sales portfolio of $286.4M USD and help drive a 5% increase in yearly sales.• Collaborate with various departments to ensure a smooth operational process, troubleshoot issues, and coordinate activities of businesses concerned with orders, production, transportation, billing, pricing, contracting, complaints, etc.• Review sales, pacing, contract reports, and other performance data to measure progress and achievement of KPIs. • Answer customers' questions about products, prices, inventory, delays, etc. and inform customers of estimated delivery schedules, sales contracts, or other information pertaining to products and services.• Collect data associated with new projects and submit customer QA requests into Salesforce for samples and QA documentation, at the request of the customer or sales manager. Show less • Work individually and in a team, interacting with various departments in English or Spanish, to support business operations in the Americas region (western hemisphere).• Facilitate trainings for new users or employees on the Master Data Department's procedures and processes, and assist in developing procedures to ensure maximum team efficiency.• Answer questions, troubleshoot issues and provide solutions in a timely manner, or escalate to appropriate department, when necessary, to support the company's global operations. • Review procedures in standard operating instruction manuals to process new creations or changes to SAP database, and request modifications to instructions, as needed.• Manage and maintain various databases (SAT, Salesforce, e-mail), perform checks on requests to ensure and enforce quality standards, and process requests. Show less

  • Team Lead, Sales Operations Manager - West & Central West

    Sept 2023 - now

  • Lead, Sales Operations Manager - FM NATIONAL - WEST COAST

    Jul 2022 - Sept 2023

  • Sales Operations Manager - Corporate Accounts

    Dec 2019 - Jun 2022

  • Master Data Administrator

    Dec 2017 - Dec 2019