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Rhonda Peck

Commercial Business Banking Support Manager

334 followers

Spokane, Washington, United States

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Timeline
About me
VP Merchant Team Lead at Bank of America
Education
- University High School
  1985 - 1987
  Diploma General Studies
Experience
- Bank of America
  Oct 1991 - Jun 2010
  Commercial Business Banking Support Manager
  Joined Seafirst Bank (Bank of America) and spent 19 years with the company before moving to the Joint Venture (Bank of America Merchant Services) in 2010. Roles with this company included: AVP & Commercial Business Banking Support Manager, Call Center Team Manager, New Hire Training Officer; Senior Customer Service Representative, Small Business Merchant Sales Officer, Account Manager, Merchant Trainer and Installer, Receptionist/Administrative Assistant.
- Bank of America Merchant Services
  Jun 2010 - Jun 2020
  VP Product Sales Manager
  Led a team of 19 business consultants to sell payment processing products and services to existing merchant clients. Tele-sales. Manage inbound and outbound call activity; associate schedules, timekeeping and workload. Interview, hire and train new hires. Coach and develop associates to achieve or exceed goals; performance manage low producers. Collaborate with sales and support partners in other areas to increase referrals and assist clients who are at risk of attrition. Identify and fix processes for efficiency gains. Achieved and exceeded sales revenue, product and entitlement goals for the department. Consistently rated an exceeds performer in performance reviews. Show less
- Bank of America
  Jun 2020 - now
  Lead a retention-focused team of 15 Product Specialist and a Team Lead to offer payment processing products and services to existing Bank of America merchant clients. Manage inbound and outbound call activity; associate schedules, timekeeping and campaign workload. Primary focus on assisting clients with compliance remediation needs and equipment/product upgrade opportunities. Interview, hire and train new hires. Coach and develop associates to achieve or exceed goals; performance manage low producers. Collaborate with sales and support partners in other areas to increase referrals and assist clients who are at risk of attrition. Identify and fix processes for efficiency gains. Consistently rated an exceeds performer in performance reviews. Show less
  - VP Merchant Team Lead
    May 2021 - now
  - VP Client Relations Product Team Leader
    Jun 2020 - Oct 2021
Licenses & Certifications
- Six Sigma Green Belt Certified
  Bank of America
  May 2006
Volunteer Experience
- Volunteer fundraising for annual walk
  Issued by March of Dimes on Apr 2012
  Associated with Rhonda Peck
- Volunteer fundraising for annual walk
  Issued by JDRF International on Sept 2015
  Associated with Rhonda Peck

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