Nikhil Kalra

Experience

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  Majorel-netherlands

  Jul 2019 - Sept 2020

  Subject Matter Expert

  1. To Manage the Escalation calls as supervisor.2. Establishing targets and ensuring to meet SLA during call intervals of the team.(AHT)3. Taking Team hurdle before or after the shift.4. Motivate the team and to Determine the necessary training needs to be provide to them.5. To provide floor support to them.6. Managing RTM on the floor in order to ensure no breaks exceeding and clear calls que.

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  FabHotels

  Sept 2022 - Nov 2023

  Key Account Manager

  1.To Book and confirm travel arrangements for clients, including flights, hotels, car rentals, and other travel-related services.2.Provide excellent customer service to clients, responding to inquiries and concerns in a timely and professional manner.3.Monitor and manage client travel itineraries, ensuring that any changes or cancellations are communicated to clients and travel providers.4.Research and recommend travel options to clients, taking into account their preferences and budget.5.Process payments and maintain accurate records of client transactions.6.Stay up-to-date with industry rules and regulations, and ensure that all bookings are in compliance with these regulations.7.Provide travel advice and assistance to clients, including information on travel visas, travel insurance, and other travel-related services. Show less

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  Paytm Payments Bank

  Nov 2023 - now

  Senior Operations Executive

  1. Handling all the travel bookings (Hotel / Flights / Cabs) Including Booking creation, Cancellations, amendments etc)2.Maintaining the proper MIS of all the travel bookings in terms of recording all expenses and reimbursements. 3. Managing and interacting with the Vendors for rates negotiation, discussing future business plans and smooth business transition.4.To make sure to submit the invoices to finance timely for timely vendors payment. (Checking MIS/Invoices validation/Updating PR Tracker/ Initiating PR/PO/GRN/PARKING on SAP software).5. To provide the monthly provision to the finance team as per their requirements for all the vendors.6.Maintaining and updating the travel budget sheet monthly and to provide to HOD as per their requirement. 7.Maintaining Team Roster, Sending Attendance and self expenses of the Runner to HR monthly for reimbursement.8.Tracking Agreement validity status and initiating extension procedure for existing vendors and New agreement execution for new vendors. 9.Managing all the escalations efficiently and on timely manner related to the employees travel arrangements.10. Checking and reviewing the travel policy and suggesting the changes if any required according to the travel process and employee satisfaction. Show less