Venugopalan Prabhakaran

Experience

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  Fountainhead Communications (P) Limited

  Oct 1993 - Jul 1997

  Accountant

  • Vouching transactions and Finalization of accounts• Auditing, Account Receivables and Payables

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  Mohamed Abdulrahman Al Bahar

  Sept 1997 - Sept 2005

  Sales Analyst

  • Prepared tender documentation and schedules for projects and rental opportunities• Designed presentations and documentation for seminars• Procured material for rental projects contacting vendors directly

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  Cummins Inc.

  Sept 2005 - Mar 2016

  • End to end processing of customer orders prior to shipment• Maintained pre & post sales process management ensuring full customer satisfaction• Responsible for Inventory Control• As Project Manager responsible for procurement, sourcing and liaising with vendors to meet customer specifications• Responsible for short shipment/warranty claims identified during physical inspection of goods in the warehouse, Technical Service Requests raised• Process implementation and Internal controls • Championed Continuous Improvement for customer service processes, leading development and implementation of processes and controls to improve efficiency• KPIs, analysis, reporting• Training and mentoring Show less

  • Customer Service Manager

    Dec 2010 - Mar 2016

  • Customer Service Supervisor

    Sept 2005 - Dec 2010
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  Rolls-Royce Power Systems AG

  Jul 2016 - Aug 2024

  Sales Support

  Sales Support:• Consolidation of project-specific sales documentation, commercial and technical. • Reporting of sales figures, project tracking during project execution, and consolidation of figures for sales reporting.• Project profitability analysis, cost calculations with the controlling department, and evaluation of realized figures.• Validation of correct data entry and tracking of Sales ERP system acting as ERP key user. Responsible for the Material Request Forecast (MRF) planning, which is sent to headquarters regularly.• Support the regional sales managers in quote to order process. Configuring, order creation and order processing onto factory, using the quotation and ordering tool (IPAS).Order Management:• End-to-end monitoring of sales orders, purchases, invoicing and delivery. documentation, commercial and technical, and preparation of additional discount requests.• Manage customer and vendor registrations through KYP, corporate portals and SAP B1.• Performed local sourcing to meet customer project requirements by liaising with vendors.• Manage and process factory orders via quote to order ERP - IPAS.• Generate invoices to customers for payment purposes based on agreed terms.• Manage Order Board for Stationary and Mobile applications, duly monitoring and recording for management reporting.IT Coordination:• Manage inventory and lifecycle requirements of company laptops, computer hardware, and company mobile and landline telephone units.• Manage company laptop and computer software installation and updates as per company requirements.• Manage office server condition with updates and support internal IT systems account management (One Identity, Business Portal, Mobile Iron, SAP B1).• Act as a liaison between factory and local employees for all IT-related concerns, requests, and support regional distributors/partners and local employees by opening ticket requests for IT and system-related requests. Show less