Henry Smith

Experience

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  Rothmans

  Jan 1991 - Jan 1999

  IT Manager
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  BAT

  Jan 1999 - Jan 2003

  IT Services Manager
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  Marsh

  Aug 2003 - Aug 2006

  IT Service Delivery Manager
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  PPL

  Aug 2006 - May 2007

  IT Service Delivery Manager

  • Improving external service provider management and monitoring undertaking frequent service reviews with principal hosting and communications partners. Achieving better mutual understanding and a planned future• Managed and smoothly delivered the IT integration of a merger (PAMRA into PPL). Challenges included audit of the IT landscape, scope definition and transition of hardware, software, data, email and websites into PPL. Successfully delivered without interruption to normal business• Initiated major upgrade to the Service Desk Syste\zm to bring in line with ITIL best practice. Compiled detailed proposal, presented to and gained agreement from senior management• Transitioned into support a project migrating PPL from Lotus Notes over to Outlook. Responsible for resourcing the roll out, managing incidents and issues arising from the project• Designed and delivered new company wide employee joiner and leaver process. Gaining successful agreement from HR and Facilities departments then successfully launching to the business within tight time-scales• Negotiated DR contract renewal and instigated a review of the company BCP Show less

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  Transport for London

  May 2007 - Mar 2011

  Axon Service Delivery Manager

  • Managed delivery across all areas of the service to maintain stability and service excellence while contract negotiations progressed. A fruitful achievement because TfL signed up for an additional five year contract• Increased team efficiency by modifying onshore offshore ratios• Improved and updated change request delivery process. Transition to quarterly release cycle, streamlining development and test effort thus improving efficiency and quality• Maintained and managed £3m throughput of change in 2010• Initiated CRM Employee Interaction Centre technical build. Negotiated £0.25m purchase order for the environment build. The application work flowed smoothly from the solid foundation Show less

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  Royal Mail

  Mar 2011 - Aug 2012

  Royal Mail Group

  The Royal Mail People System Programme (PSP) is one the largest SAP HR implementations in Europe. The project won gold at the European IT Excellence Awards 2012. The final region of employees moved into PSP in July 2012 completing the rollout of 20,000 ESS / MSS users and over 160,000 payroll employees. The solution is successfully supported by HCL Application Management Service (AMS) by a team of onshore and offshore consultants and service managers.• Successfully completed delivery of the Technical Architecture work stream under tight timescales and difficult circumstances• Effectively turned around working relations with infrastructure service partner at key point in programme, weeks prior to initial go live. Opened communication channels and established enhanced working processes. Thus improving speed of delivery, stability and reducing risk and downtime• Combined people, process and tools to create the AM Service for PSP. Fifty consultants (on and offshore) ready for day one of the PSP go live. Early Life Support signed off by RMG HRS business on schedule with compliments• Delivered the service to Early Life Support (ELS) for the first go live, May 2011. All SLAs achieved and ELS exited on schedule. Client praise for the smooth transition• Supported efficiently five subsequent employee take on cutovers through to July 2012• No SLA missed Show less

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  Health and Social Care Northern Ireland

  Aug 2012 - Feb 2016

  HCL AXON Senior Service Delivery Manager at HSCNI

  The DHSSNI HRPTS (HR Payroll, Travel and Subsistence) project is part of the ambitious BSTP Programme (Business System Transformation Programme). HRPTS is a SAP HCM implementation incorporating Payroll, ESS MSS / Expenses Portal and e-Recruitment. The solution is deployed across the whole of DHSS in Northern Ireland and covers a payroll population of over 70 thousand employees. Responsibilities (full time role moving to part time from March 2014 – 50%)• Responsibility to plan and create service team to deliver ongoing support for the solution for a 10 year contract. Successfully achieved for go live in December 2012• Forge a relationships with key client senior managers, gaining their approval for the proposed service provision• Manage contract, rectify and change contractual anomalies and omissions through negotiation with Head of Business Systems. • Lead commercial planning and forecasting to ensure internal margin levels hit.• Support and guide the Service Delivery Managers in decision making and attend the monthly service review meeting.• Provide point of escalation for the client to manage areas of contention at a senior level• Input to business development of the account, creating roadmap and development of an 18 month benefits realisation programme. Show less

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  Lufthansa Technik

  Aug 2014 - Feb 2016

  HCL AXON Delivery Manager at Lufthansa Technik (50% role)

  Lufthansa Technik (LHT) is a subsidiary of the Lufthansa Group which has one of the largest passenger airline fleets in the world. LHT is a leading manufacturer-independent provider of maintenance, repair and overhaul (MRO) services for aircraft, engines and components. LHT itself consists of over thirty companies and subsidiaries. LHT have implemented HCL AXONs SAP certified iMRO product for the deployment to its subsidiary companies. Currently HCL AXON is providing an ongoing service to add new features to the product and providing expert iMRO input to current and future use of the product in LHT. This includes upgrade and a new iMRO rollout to LHTs main business.Responsibilities & Achievements• Relationship management with the client. Identification of key stakeholders to develop a productive working relationship.• Delivery of committed work scope as defined in SOWs. On time to the client. • Management of resource capacity and onshore / offshore resourcing strategy.• Internal management, communication, forecasting and reporting.• Attainment of revenue and margin targets on the account currently approximately $1.2m pa.• Responsible for account commercials, drafting of SOWs and negotiating with the client.• Assistance in business development with LHT. Investigating new areas of collaboration with the client. Working with the HCL sales representative. Show less

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  Primark Stores Limited

  Mar 2016 - Nov 2016

  HCL Programme Manager

  Programme Manager at Primark based in Ireland, UK and Netherlands.Overseeing the deployment of JDA (Red Prairie) Warehouse Management System (WMS) Responsible for - Client interaction and communication- Commercial management and negotiation. Successful completion of Deployment and Service Delivery SOW in signed July 2016.- Team co-ordination and planning - Strategic delivery planning,

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  Vestas

  Dec 2016 - Oct 2017

  Programme Manager (with HCL AXON)

  A staff augmentation role at Vestas as Programme Manager on Reliable SAP, comprising ten different projects big and small to improve user experience (focus on user centricity) on their expanding strategic SAP platform. Ranging from preparation for a strategic move to Hana to archiving and small but important process changes. Role has comprised forming the Programme framework and reporting structure, managing delivery milestones and RAID, reporting progress to two separate technical and business oriented steering committees. Show less

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  Lemongrass Consulting Ltd

  Nov 2017 - Feb 2018

  Service Delivery Manager

  Taken on exciting role as SDM at Lemongrass to take on all aspects of delivery to a section of clients. From service design, transition, resourcing and day to day management. Full hands on.

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  Itelligence

  Jun 2018 - Dec 2018

  Service Delivery Manager

  Was part of a great team of SDMs in a growing practice within an established and respected SAP transformation and service organisation.

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  Sybotic

  Dec 2018 - Dec 2020

  Project Manager at Buck

  I have completed an amazing two years with Buck working with the Core Infrastructure Team to transition away from their parent organisation Conduent to a completely independent entity. My responsibility as Infrastructure Project Manager was to source, build, commission and cutover five Data Centres in the UK (primary and secondary), US (primary and secondary) and Canada. All objectives achieved on time and on budget.The main achievements in this role; fast integration into the transition programme, successful international supplier management, running $ million + procurement / competitive tendering processes, $ million + budget management, Buck SMT expectation management and reporting. I also had hands on experience racking and stacking hardware in the UK DCs during the build phase. Show less

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  NA

  Jan 2021 - now

  On Leave

  Taking a break to fully consider next life decision.