Steve Puls

Experience

• 

  Wake County Public Schools

  Jul 1985 - Jul 2003

  Educator, Trainer, Presenter

  * Team Leader and Certified Mentor Teacher* Mentor colleagues, lateral entry professionals and students from area universities.* Write grant proposals * Establish technology-based distance learning partnerships with area businesses and universities. * Develop technology training programs for adult learners.* Develop an inter-departmental communication system * Lead / Develop fundraising programs and community-building social activities to foster business and community relations. Show less

• 

  Exploris Museum

  Jul 2003 - Mar 2007

  Educator / Learning Coordinator

  * Team Coordinator and Instructional Leader for institution focused on research-based, integrated global issues thematic studies.* Develop, staff, and host activities for visiting educators from around the world.* Conceptualize, create, monitor, and assess instructional units for learners* Lead in-house publications team* Serve as webmaster for unit web site* Promote image within community, and bottom-line results, by establishing business partnerships with area organizations. Show less

• 

  Storybook Safari

  Mar 2007 - Nov 2007

  Director of Marketing and Programs Development

  Designed to be a learning center for children, infant through middle school, I created vision/mission, collaborated with all staff to identify core values, and set curricular and instructional expectations for this start-up company. I also spear-headed our marketing and promotions campaigns, and, in addition to creating ads for local media outlets, developing our web presence, organized our participation at numerous civic events that lead to 59% increase in membership. Roles and Responsibilities: Strategic Messaging on a limited budget Client contact management Web content creation Development of company vision / mission / business strategy with Exec.Team Train staff of adult learners Screen applicants for employment consideration. Conduct competitor analysis and market research Show less

• 

  ExplorNet - The Centers for Quality Teaching and Learning

  Nov 2007 - Oct 2013

  Through blended instruction, and client mentoring or coaching, I created, delivered, and assessed QTL technology-rich learning modules of varying degrees of complexity and duration to educational clients in a four state area that lead to increase skill performance and behavioral change, often leading to repeat business, or expansion of our customized programming.As a member of our senior staff, I collaborated with C-Level executives and other team members to chart the path of our business pursuits, resulting in new markets and clients over a six year period. Show less Through blended instruction, and client coaching, I created, delivered, and assessed QTL learning modules of varying degrees of complexity and duration to educational clients in a four state area that lead to increase skill performance and behavioral change, often leading to repeat business, or expansion of our customized programming.In conjunction with nationally known instructional technology/software companies, I initiated training sessions that helped clients increase their understanding of how to best use the functionality of the new technologies to increase learner performance. Show less

  • Senior Instructional Specialist

    Nov 2012 - Oct 2013

  • Instructional Specialist

    Nov 2007 - Nov 2012
• 

  Puls Learning Solutions

  Oct 2013 - Jun 2014

  Training and Development Consultant

  * Planned, designed, developed, delivered and evaluated blended (F2F, online, hybrid) learning solutions of various size, scope, and complexity that improved organizational performance, especially in the areas of employee skill development and new hire retention.* Ensured timely and accurate input from Subject Matter Experts, internal partners, and other stakeholders to attract and maintain clients. I developed skills acquisition training that increased employee effectiveness through implementation of best practice strategies, current technologies, and client support.Partners: Communities in Schools of Wake County and The SMART Academy * Implementation expert responsible for scaling and replicating programming to new markets * Customer experience point of contact for all SMART related inquiries * Lead instructor for SMART programming - responsible for new hire selection & onboarding * LMS manager for assigned SMART programs * Lead point-of-contact for all incoming inquiries Virginia College, Richmond, VA. * Developed "Best Practices" training program of six modules to train new hires and set the indicators for a positive school faculty culture, resulting in higher rates of instructor retention, and increased job performance evaluations Pearson Learning * Created training modules and Quick Reference Guides in a multi-media format for PowerSchool software implementation Show less

• 

  Communities In Schools of Wake County

  Jun 2014 - Jan 2017

  Lead Customer Experience and Support Specialist

  * Lead Implementation Team to identify needs,scale and replicate STEM-focused programming to new markets resulting in 40% expansion of company footprint* Drive sales of tuition-based programming generating 96% increase in registrations from 2015 to 2016.* Implement and manage fee-based and grant funded programming resulting in 55% increase in customers in 18 month period* Serve as company point-of-contact for all inquiries to promote school to career connections and volunteer opportunities to assist youth* Manage customer database to analyze key performance indicators, data trends and need areas, resulting in positive growth and repeat business* Coordinate and execute customer service and community relations events on a weekly basis* Manage dynamic Learning Management System for targeted programming, monitor user progress toward specified target goals resulting in statistically significant performance gains over non-participating peers Show less

• 

  Relias

  Jan 2017 - Aug 2021

  Serving a variety of clients in the US, Canada, Ireland, and New Zealand, the Relias team and I provide online analytics, assessment, and learning support across healthcare.

  • Client Success Manager

    Jan 2017 - Aug 2021

  • Client Success Manager

    Jan 2017 - Aug 2021
• 

  GoTo

  Aug 2021 - Jan 2025

  Enterprise Customer Success Manager
• 

  LogMeIn

  Aug 2021 - Feb 2022

  Customer Success Manager

  Be Limitless. Work from Anywhere.

• 

  Self Employed

  Feb 2025 - now

  Retired. Focused on family, community, and my relentless search for the ultimate shrimp and grits.