Joanne McGowan

Experience

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  San Pedro Doctors Hospital

  Jan 2002 - Jan 2003

  Hospital Pharmacist

  San Pedro Doctors Hospital is a community hospital that provides readily accessible health care. It is equipped with the service capabilities needed to support licensed physicians rendering services in the field of Medicine, Pediatrics, Obstetrics and Gynecology, General Surgery and other Ancillary Services. Achievement• Trained in real world applications of previously theoretical knowledge regarding pharmacy function and responsibilities• Gained customer service skillsResponsibilitiesI was involved in the basic hospital pharmacy operations including dispensing of medications for inpatients and outpatients, as well as compounding extemporaneous prescription following accepted professional standards. Part of my responsibilities was ensuring that patients’ drug records and pharmacy records were maintained in accordance with the hospital policy and legislation. I provided information to medical staff in relation to pharmacy issues as required. Show less

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  Generika Drugstore

  Jan 2005 - Jan 2007

  Managing Pharmacist

  Achievements• Award Recognition: Consistently attained the “Store of the Month Award” for outstanding sales and customer service.• Yearly Excellence: Received the “Store of the Year” award in the first year of supervision.• Customer Service Excellence: Recognized for effectively managing a high volume of patient accounts while delivering exceptional customer service.• Career Progression: Promoted from Branch Manager to Area Supervisor due to demonstrated leadership and performance in a short period of time.• Community Engagement: Established a successful community outreach program to enhance local engagement. Show less

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  Chira Pharmaceuticals, Inc.

  Jan 2007 - Jan 2009

  Regulatory Affairs Associate and Company Pharmacist

  Company Pharmacist-Regulatory Affairs Associate - Company PharmacistChira Pharmaceuticals, Inc.Chira Pharmaceuticals is an innovative independent company in the Philippines, which imports and distributes chirally pure drug products to provide effective, patient friendly medicines at half a dose of the racemic market leaders. It also markets affordable novel cardiovascular drugs, unique-in-class anti-diabetic compounds and fixed-dose combinations.Achievements• Drug Registration Leadership: Developed and implemented efficient drug registration procedures, successfully registering the first chirally pure drugs in the country.• Company Incorporation: Organized the successful incorporation of Chira Pharmaceuticals, Inc. in the Philippines.• Partnership Development: Established and fostered strong relationships with both international and local partners.Responsibilities• Prepare, analyse and submit dossiers in accordance with the Food and Drug Administration regulatory requirements• Keeps abreast of international legislation, guidelines and customer practices• Register, maintain and ensure that the appropriate licensing and marketing complies with the regulation of the FDA• Act as the company’s representative, developing and maintaining positive relationships with regulatory agency reviewers through oral and written communications• Researched potential drug product to market and made recommendations • Responsible for all licensing including variations and renewals• Advising relevant stakeholders on regulatory requirements• Develop and design packaging materials including labels and product information • Compiled product information for official drug formularies• Prepare and provide regulatory documentations needed for marketing• Undertake and manage regulatory inspection• Submit license and clinical trials application to authorities to strict deadlines• Address external and internal customer related questions in verbal and/or written form as needed Show less

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  Pharmasave Melbourne City Pharmacy

  Jan 2012 - Jan 2015

  Pharmacy Assistant / Dispensary Assistant

  Achievements• Market Familiarization: As an overseas-trained pharmacist, familiarized myself with Australian brands and healthcare services to enhance customer interactions.• Relationship Building: Established and fostered strong relationships with customers and patients, promoting trust and loyalty.• Customer Service Excellence: Maintained a high level of customer service, ensuring a positive experience for all clients.• Operational Organization: Organized and established the pharmacy’s daily operations prior to the official opening and continued to optimize processes thereafter.Key Responsibilities• Customer Support: Assisted customers with health-related inquiries and identified appropriate medications for common ailments.• Prescription and Inventory Management: Supported the pharmacist in receiving, preparing, and packaging prescription orders while managing drug and medical supply stocks. Conducted regular inventories to check for expired medications and ensure proper storage and labeling.• Stock Management: Received, logged, and unpacked stock for medications and shop items, maintaining accurate inventory records.• Merchandising: Created and maintained special sales displays and managed product pricing with the Retail Manager.• Transaction Processing: Processed transactions at the point of sale and performed routine housekeeping duties to ensure a clean pharmacy environment. Show less

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  Pharmasave Australia Pty. Ltd

  Jan 2015 - Jan 2018

  Buyer/Merchandising Assiant

  Same as above Achievement and Responsibilities

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  Ramsay Health Care

  Jan 2018 - Jan 2022

  Procurement Support Assistant

  Achievement• Rapid Software Mastery: Quickly learned Merlin Software and other RPS operational systems, enhancing operational efficiency.• Relationship Building: Established strong and trusted relationships with internal and external stakeholders, fostering collaboration and communication.Key Responsibilities• Inventory Management: Build, validate, and maintain inventory records in accordance with company policies and procedures.• Contract Compliance: Ensure purchasing aligns with Ramsay Pharmacy Services contracts at both wholesaler and manufacturer levels.• Data Integrity: Identify and resolve data integrity errors in the system to maintain accuracy.• Pricing Resolution: Address variances between wholesaler and manufacturer pricing versus RPS contract pricing.• System Maintenance: Manage system parameters to support accurate operational duties, including: - User addition and maintenance, - Supplier account and Health Fund application management, - Fixed Base Price for Dispensing updates, - Dispensing direction management, Customized dispensing signature settings• Imprest List Management: Maintain site imprest lists as requested by pharmacy staff, adhering to RPS policies.• Procedural Documentation: Develop and distribute procedural documentation as needed.• Stock Ordering: Order and receive stock for Ramsay Pharmacy Services, Ramsay Hospitals, and hospital/retail dispensaries.• Product Sourcing: Ensure second sourcing of out-of-stock and rationed products across dispensaries, reporting unsourced items to relevant parties.• Communication: Liaise daily with hospital and dispensary staff regarding stock availability and inquiries, ensuring prompt responses to any questions. Show less

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  Australian Pharmaceutical Industries (API)

  Jan 2018 - Jan 2018

  Buyer Assistant-Personal Care Baby, Feminine Hygiene, Incontinence, Confectionary & GM

  Achievements• Strong Relationship Building: Established strong relationships with product suppliers and effectively communicated with stakeholders.• Competitive Awareness: Developed awareness of competitors within the industry to inform strategic decisions.• Influential Stakeholder Relationships: Cultivated trusted and influential relationships with a wide range of stakeholders.• Market Acumen: Developed strong market acumen and applied insights to benefit customers.Key Responsibilities• Promotion Management: Acted as the key point of contact for promotions, data collation, and inquiries within the buying and merchandising department.• Database Maintenance: Maintained and updated a comprehensive database of stock and customer information.• Advertising Oversight: Managed ongoing promotions and advertisements, ensuring effective communication with buyers, stores, suppliers, and distributors.• Product Information Gathering: Collected product details for monthly catalog advertisements and coordinated information on customers' yearly promotional plans and new product lines.• Price Change Management: Oversaw price changes to align with monthly promotions, ensuring accuracy and timeliness.• Promotional Materials Creation: Created and generated monthly advertisement layouts and promotional materials, including copywriting and proofreading catalogues for accuracy before printing.• Supply Chain Coordination: Coordinated with the supply chain team on timely stock ordering, forecasting, and deliveries.• Supplier Communication: Managed supplier communications regarding stock distribution, ordering, and delivery timelines.• Stock Allocation Assurance: Ensured correct stock levels and allocations for store members, guaranteeing timely deliveries.• Point of Sale Generation: Created and generated members' point of sale (POS) materials.• Promotional Claims Processing: Processed supplier promotional claims & identified production and supply difficulties as they arose. Show less

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  Independent Pharmacies of Australia Group (IPA)

  Jan 2023 - now

  Category Partnership and Data Administrator - Dispensary and Wholesale

  DBG Health is a health, wellness, and beauty group formed from the acquisition of Arrotex Pharmaceuticals and Juno Pharmaceuticals. The company delivers over 150 million packs of affordable products annually and develops innovative solutions to meet global consumer needs.Headquartered in Melbourne, DBG Health employs over 700 professionals and is focused on expanding its pharmacy, consumer health, and beauty markets.IPA is a business division of DBG Health that operates a network of 2,500+ independent pharmacies, providing enhanced buying power, technology, and marketing solutions to support sustainable healthcare services.Achievements• Rapid System Mastery: Successfully learned and implemented business reporting and operational systems within a short timeframe, enhancing efficiency.• Process Development: Established and standardized reporting data processes and trackers that are now widely utilized across the organization.• Data Management Excellence: Effectively managed extensive data and client information, ensuring accuracy and accessibility.• Sales Optimization: Analyzed data to drive improvements in sales performance and store compliance, resulting in increased operational effectiveness.• Strong Relationship Building: Cultivated trusted relationships with internal and external stakeholders, enhancing collaboration and communication.Key Responsibilities• Program Tracking & Rebate Management: Analyze and report data to monitor business initiatives while supporting Finance in tracking store rebate claims.• Report Generation: Produce weekly, monthly, and annual sales and compliance reports.• Inventory Management: Maintain accurate inventory records per company policies.• Order Tracking: Record and track seasonal orders and purchases.• Team Representation: Represent the team in the absence of the Head of Dispensary and Wholesale.• Content Creation: Develop marketing communication materials for the team. Show less