Ryan Dempsey

Experience

• 

  Embassy Suites

  May 2017 - Nov 2019

  Hotel Front Desk Supervisor

  Oversee Front Office operations in the absence of the Front Office Manager.Supervise and oversee all night audit functions and instruct night auditors in details of work.Introduced and successfully implemented new shift closing procedures.Set up new hires training programs and setting up their database access acting as their initial mentor.Take lead role to resolve guest complaints with empathy & patience while representing the business in a professional manner to neutralize situations.Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event.Maintain all OTA and Advanced Purchase accounts, vouchering of all bills, and completion of any required paperwork.Order and maintain proper inventory for hotel business functions.Monitored Guest Assistance and Salt cases for guest satisfaction.Key Achievement: Recognized as an employee of the month for going above and beyond and being cross-trained in housekeeping and event services. Show less

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  Walgreens

  Nov 2019 - now

  Shift Leader

  Training and supervising CSA and DH's in order to ensure a positive shopping experience for customers; keeping the store well stocked, clean, neat, and organized at all times. Maintaining accurate inventory documentation to ensure adequate replenishment orders: receiving and accurately recording deliveries from vendors and corporate warehouses.Greeting and interacting with customers to better understand their needs, building rapport with customers and forming relationships Process monthly compliance and weekly Asset Protection reports, sought of opportunities to reduce shrink and strengthen compliance within company standards. Key Achievement: recognized in exceeding sales and enrolling customers into the My Walgreens program in the district. Show less