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Graeme Lythe

Graeme Lythe

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location of Graeme LytheMiddlesbrough, England, United Kingdom

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  • Timeline

  • About me

    IT Service Manager at Doddle

  • Education

    • Teesside University

      2001 - 2003
      HND computing Computing

  • Experience

    • B&M Retail

      Jun 2003 - Feb 2004

      • IT Assistant

        Nov 2003 - Feb 2004

      • Price Controller

        Jun 2003 - Nov 2003

    • Manpower

      Feb 2004 - Feb 2005
      Helpdesk Analyst

    • TeleWare plc

      Feb 2005 - Sept 2020
      Network Operations Lead

      Responsible for the management of a team of 4, whose skills range from first line fault fixing to the more complex 3rd line support tickets. I am the incident manager for TeleWare plc, being responsible for all platform and customer incidents. This includes managing the incident through to completion and dealing with all customer communications both internal and external. My role sees me being tasked with keeping regular 1-2-1 meetings with my staff to discuss their progress through their job role and to hold 6 monthly appraisals to evaluate their performance. As part of this I am also responsible for working with the staff to draw up their personal development plans to give them a clear and thought out progression through TeleWare. Show less

    • Redcentric

      Sept 2020 - Nov 2023
      Change and Problem Manager

    • Doddle

      Nov 2023 - now
      IT Service Manager

  • Licenses & Certifications

    • ISO 27001 internal Audit

      LRQA

    • ISO 9001 Internal Audit

      LRQA
      Sept 2015

    • ITIL® Foundation in IT Service Management

      QA Ltd
      Nov 2016

    • ITIL® V4 Foundation Service Management

      PeopleCert
      Sept 2023