Adrienne A. Reynolds, Ph.D., SPHRi, SHRM-SCP

Experience

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  US Army

  Aug 1987 - Mar 1991

  Interrogator/Korean Linguist

  • Noncomissioned Officer (Sergeant), Honorable Discharge.• Interrogation Team Chief -- trained and evaluated personnel in interrogation, interpretation techniques, and performed document translations using the Korean language. Provided training to front line infantry soldiers on proper prisoner of war handling.• Training and Operations NCO -- coordinated training schedules for 108 personnel at various military sites in the western states including arranging logistical and medical support needs for the same. Conducted briefings for executive offices, and supervised a support staff.• Cross-trained in 1991 with Criminal Investigation Command, duties included undercover narcotics work and criminal investigations of domestic abuse. Show less

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  معهد الإدارة العامة

  Sept 1997 - Jun 1999

  English Instructor/Materials Developer

  • Taught all skill levels and subjects, both general EFL and ESP subjects. • Wrote three textbooks for in-house use; Prep./Elem. General Oral, Introduction to the Personal Computer, Advanced Reading for Banking. • Held Program Coordinator position which included all administrative and disciplinarian duties related to a particular student group in a program. • Served as unofficial assistant to the ELC Coordinator, performing administrative duties such as class scheduling, student rosters, grade templates, etc. Show less

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  Zayed University

  Aug 1999 - Jun 2001

  English Instructor

  • Taught all skill levels and subjects in an intensive English program, with extensive use of Computer Assisted Language Learning practices in all classes. • Created, implemented, and taught a new twenty-week class offered at Zayed University in Critical Thinking. • DynEd Records Manager/Campus Trainer – responsible for maintaining accurate daily student records for 15 IEP sections, dissemination of records to teachers, as well as comprehensive teacher training on the DynEd software program (Spring 2000).• Curriculum Committee Member – responsible for English support curriculum in the General Education and major track courses of Information Sciences (Spring 2000).• Visa Coordinator – responsible for all aspects of coordination in the administration of entrance skill-based exams required of all students entering the General Education program (Spring 2001). Show less

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  University of the Incarnate Word

  Aug 2001 - Aug 2002

  ESL Instructor/Teacher Trainer

  • Taught all skill levels and subjects in an Academic English Program to students of various nationalities. • Conducted teacher training, to include theory and practical classroom application, to visiting EFL secondary school teachers from Kumamoto, Japan.• Created a student-centered, technology-driven, independent learning class entitled “Multimedia ESL,” in which students worked on activities at own pace which were tailored to fit their specific ESL needs. • Responsible for the International Language Institute computer laboratory development, implementation, and oversight. • Taught graduate writing skills to international doctoral students. Show less

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  The University of Texas at San Antonio

  Sept 2002 - Jul 2003

  HR Research Associate II

  • Wrote curriculum modules for dissemination to human resource professionals and trainers regarding employment issues of people with disabilities, to include the Americans with Disabilities Act of 1990. • As part of a team, created and implemented an On-line Writing Laboratory (OWL) in WebCT designed specifically to give remedial instruction to students who take the required undergraduate business communication class. Duties included concept creation and development, resource research and location, as well as specific module and assessment writing. Show less

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  UAE University

  Aug 2003 - Oct 2007

  Professional Development & Learning Manager

  During my tenure at UAE University, I held the following positions:English Lecturer/HR Project Work (Aug 03 - Jul 04)HR Manager, UGRU (Jul 04 - May 06)HRIS Specialist -- Banner Implementation Project (May 06 - Mar 07)PD & Lrng Manager (Mar 07 - Oct 07)Highlights included: • Developed and headed new faculty and staff initiation and orientation activities, resulting in a documented increase of customer service satisfaction from 54% to over 80% in all surveyed areas.• Created and conducted training sessions for faculty and staff on cross-cultural orientation and adjustment, soft skills, administrative skills, PeopleAdmin e-recruitment system, and leadership development.• Authored and conducted service delivery feedback surveys and institutional climate surveys, to include full statistical analysis and report production on the same. • Authored content and assisted in the design for a new Human Resources website.• Led core HR Team (three-person) which built and implemented, inclusive from conception to go-live, new organization-wide ERP, HR component (SunGard Banner) in a six-month time frame.• Authored and delivered training on Banner HR to functional HR end users (full system usage), and division level staff (query usage, time entry, and report generation). Training delivered through an online, interactive multimedia classroom in Blackboard, face-to-face sessions, and on the job training.• Generated periodic and ad-hoc reports, statistical summaries and business analyses on metrics related to strategic and budgetary planning, employee headcount, salary information, turnover, position control, classification, Emiratization planning, among others.• Created, rolled out and delivered Workplace Relations Skills Certificate program for full-time university employees • Developed annual budget proposals, maintenance of annual 1.2 million AED ($326,975) Professional Development budget Show less

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  مجموعة الفهيم

  Oct 2007 - Oct 2008

  Manager, Learning & Development

  I was hired into Alfahim to set up a centralized Learning and Development unit from scratch. Highlights included:• Conducted group-wide Learning Needs Analysis at the executive and mid-managerial level.• Introduced and supervised formal performance management process, to include creation and delivery of introductory performance management workshop for 130+ employees from first-line supervisors through CEO’s; mentored CEO’s and GM’s in setting SMART objectives; communicated policy and procedures throughout entire group; analyzed and reported progress update of group 2007 end-of-year performance review completion and 2008 targeted objective setting.• Reintroduced and held custodianship of the SuccessFactors performance management software system, to include: reconfiguration of system to promote better efficiency and business practices; trained 29 business unit representatives to conduct training on system throughout the Group (two rounds of training sessions held); created training aids for the same; created eight e-learning modules for use in self-learning by all Group employees on system processes.• Facilitated strategy roll-out and brainstorming sessions for group, divisional and business units from all portfolio businesses (headed by Executive Management Team, SBU GM’s and departmental managers respectively).• Initiated formal outsourcing procedures for selecting training vendors for requested business unit needs.• Oversaw outsourced training delivered (Customer Service Skills for 390 touch-point staff; English Language Skills for 60 staff, MS Office 2007 for 8 staff, Basic Arabic Language Skills for 28 staff).• Built and roll-out of Alfahim Management and Leadership Development Program for General Manager and C-level team.• Constructed detailed 2008 action plan and budget requirements for the Learning & Development unit, including financial and learning ROI metrics. Full budgetary requests approved; oversaw all L&D spending for the Group. Show less

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  SunGard Higher Education

  Oct 2008 - Nov 2009

  Learning & Innovation Consultant

  Highlights included:• Consulted with executive, management and functional teams to develop an in-depth understanding of the higher education institution’s business, structure, practices, challenges and requirements within the context of the customer’s sector• Conducted formal and informal research, including surveys, focus groups, and forums, to identify and highlight current trends, issues, and directions in the higher education community• Consulted with functional HR teams to determine best practice alignment of business processes for full talent management lifecycle, with integration points for solution fit and utilization• Consulted with functional HR teams to plan and develop solution training strategy and materials for all end-user stakeholders, to include the use of e-learning, formal instruction, on-the-job training and other blended delivery methods• Presented SunGard Higher Education solutions to potential partners and prospects including discovery due diligence for the requirements of the proposed solution presentation, preparation of the presentation, delivery of the presentation scenarios and development of sales messaging with Sales• Developed and executed responses to queries from partners, prospects and clients which took the form of informal requests or more formal RFI/RFP documents• Assisted International Marketing Manager with the planning, organization and execution of two annual regional user group conferences (attendance 350+ at each) Show less

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  Khalifa University

  Nov 2009 - Jul 2012

  Advisor, Strategic Workforce Planning and Retention

  Previously Manager, Organizational DevelopmentHighlights include:• Establishment of Organizational Development function, overseeing Learning & Development (both Faculty and Staff), Performance Management (Staff), facilitation and coordination of Academic Leadership Retreats• Creation of UAE National Fresh Graduate Professional Development Program to include program design, curriculum writing and delivery (training modules delivered to date: The University as an Organization, Work Ethics)• Authorship of substantial sections of Human Resource Policies and Procedures Manual• Coordination of institution-wide Policies and Procedures Manuals Project, including membership of Draft Policy Volumes Review Committee (remainder of committee is the President’s Executive Committee)• Management of full HR Services and Systems function (April to September 2010)• Management of full Recruitment function (May to September 2010)• Full onboarding of new President, Dean, and Department Chairs• Assisted HR Director in research, calculation and implementation of new faculty compensation scales • Assisted HR Director in mapping current staff to new compensation grid using Hay Group methodology• Research and creation of new Schedule of Faculty and Staff Benefits• Acting HR Director with full signing authority for six weeks during July-August 2010, one week during Dec 2010, one week during April 2011 Show less

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  Higher Colleges of Technology

  Feb 2012 - Jun 2012

  Adjunct Faculty - eMBA Program

  Teaching EMBA655 Strategic Human Resource Management and Leadership

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  جامعة حمدان بن محمد الذكية

  Aug 2012 - Jan 2015

  Assistant Professor of Human Resources

  In this position I taught courses in both the Master's of Human Resources Management Program as well as major courses in the Bachelor's of Human Resources Management program. I also focused on a 70-20-10 split for teaching, research, and service. Highlights included:o Supervised only HBMSU submission in the 2nd UAE Undergraduate Student Research Competition (May 2014).o Supervised one student paper and seven student poster presentations at the 2014 7th Quality Conference, Dubai, UAE (March 2014).o Coordinator for M.Sc. degree in HRMCourses taught:Master’s Level:Recruitment and RetentionTraining & DevelopmentHuman Resource Management International Human Resource ManagementDissertation I & IIBachelor’s Level:Introduction to ManagementRecruitment & SelectionApplied HR PoliciesHRM Capstone (run as a bachelor’s thesis)Internshipo Program and curriculum design, to include creating HRM class curriculum from scratch for each of the classes I have taught o Academic advising for average of 60 (mix of undergraduate and graduate) learners each semestero Coordination of joint program with AHRI, the Australian HR professional body, which awards certificates and diplomas in HRM. Show less

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  Capella University

  Jan 2013 - Jul 2019

  Doctorate of Business Administration Mentor and Faculty Member, IRB Reviewer

  o Dissertation Chair and committee membership for eight DBA students majoring in Human Resource Management & Leadership in the DBA program o IRB Board Member and ReviewerDoctorate of Business Administration ProgramCourses taught: Leadership, Introductory and Advanced Research Methods (quantitative and mixed methods), and Research Design, Doctoral Residency SeminarsCourses built: Research Design

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  Universitas Pelita Harapan (UPH)

  Aug 2014 - Jan 2018

  Professor

  I taught in both the Executive MBA Program which is a joint program with Peking University and the full-time International Master of Management Program. Modules taught on location in Jakarta, Indonesia include:Managing Self and TeamTransformational LeadershipChange ManagementCoaching and MentoringStrategic Human Resource ManagementI also helped to establish the Doctorate in Research: Management program. In the DRM program I taught the following classes (in person or online):Foundations of Management TheoryOrganization, Management and Leadership TheoryHuman Capital Management and Human Capital Transformation TheoryOrganization Culture, Performance and Reward ManagementTalent Management - Theory and Practice Show less

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  BLUEVISIONS

  Feb 2015 - Jan 2016

  Senior Trainer, MENA

  • Provided HRM expertise in a consultative role to private and public organizations in the UAE on a contract basis.• Conducted management and leadership training sessions for selected clients on a contract basis.

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  Northcentral University

  Jan 2016 - Sept 2017

  Adjunct Professor, Doctoral Level - School of Business

  Served as dissertation chair for selected doctoral students in the School of Business and School of Education.

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  Tufts University

  Oct 2016 - Dec 2017

  Senior HR Business Partner

  Highlights included:Internal consultant for workforce planning, employee relations, organizational development, and other strategic and innovative initiatives for the following internal client groups: Office of the President, Office of the Executive Vice President, Office of the Provost, International Center, Friedman School of Nutrition Science and Public Policy, Tufts Technology ServicesDesignated HR Subject Matter Expert for all international employment matters; mapped out international hiring workflow across all units involved; contributed to development of international hiring guide and supporting training materials; serve on University-wide initiatives for streamlining international employment throughout all Schools and departmentsIntroduced pilot program of Korn Ferry competency modeling for selected positions in HR and Tufts Technology ServicesCreated Introduction to Supervision e-learning module Show less

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  University of Saint Francis

  Aug 2017 - Jul 2019

  Adjunct Professor, MBA Program

  Executive MBA ProgramCourse taught: Human Resource Management

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  Northeastern University

  Aug 2017 - now

  Lecturer, College of Professional Studies

  I adjunct teach courses in the Master of Human Resource Management Program and the Graduate HR Certificate Program.Courses I have built and taught: Workforce Analytics, Global HR, Organizational Design

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  Rasmussen University

  Jan 2018 - Sept 2019

  Founding faculty member to help launch the School of Business's first graduate program, a Master's in HRM. This degree program is unique as it is completely competency-based.Master of Human Resource Management Program (Competency-Based Education modality)Courses taught: Human Resource Strategy, Legal, Ethical, & Risk Issues in OrganizationsCourses built: Human Resource Strategy, Organizational Behavior & Leadership, Legal, Ethical, & Risk Issues in Organizations, Rewards System Management, Change Management, Applied Human Resources Analytics Show less

  • Associate Professor, Human Resource Management

    Sept 2018 - Sept 2019

  • Subject Matter Expert

    Jan 2018 - Aug 2018
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  Northwest Missouri State University

  Aug 2019 - Jul 2022

  Assistant Professor, HRM/Management

  Master of Business Administration Program, HRM ConcentrationCourse revised and taught: Organizational Training and Development, Advanced HRMBachelor of Business Administration ProgramCourses revised and taught: Principles of Management, Multinational Management, Advanced HRM, Study Abroad: Business in the United Arab EmiratesCourses taught: Knacktive, an interactive digital media marketing class that produces a final project for a real-world client (www.knacktive.com)Internship Supervision: Remote HRM internship for Alef Education, United Arab EmiratesNew course built: International HR Management Show less

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  Productive Dentist Academy

  Jun 2021 - now

  Highlights include: Researched, built, administered, and analyzed results for the bi-annual PDA Employee Voice Survey to ascertain employee engagement levels Redesigned job description format, competency modeling, and RACI charts for positions at all levels  Researching comprehensive compensation strategy and pay-banding for PDA roles Revising and updating employee handbook and supporting HR policies and processes Optimizing HRIS system for efficient functionality and process Providing ongoing strategic HR consultation to C-suite team regarding workforce planning and development, employee relations, organizational culture building, talent resourcing, and performance management Show less

  • Chief Human Resources Officer

    Jul 2023 - now

  • Chief Human Resources Officer (fractional)

    Mar 2023 - Jun 2023

  • Human Resources Consultant

    Jun 2021 - Mar 2023
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  University of California, Riverside

  Jul 2022 - Jun 2023

  Assistant Professor of Teaching, HRM/Management