
Rakan Gharaibeh
Telecommunication Engineer

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About me
Senior Manager, Business Products & Services
Education

Jami'at Amman Al-Ahliyya
2001 - 2006Bachelor of Science (B.Sc.) Telecommunication & Electronic Engineering
University of York
2016 - 2017Senior Leadership Development ProgrammeBahrain

London Business School
2021 - 2021Becoming Exceptional Organizational LeadershipActivities and Societies: Becoming Exceptional Becoming Exceptional Leadership
Experience

SensorData Technologies, Inc.
Aug 2006 - Nov 2006Telecommunication EngineerDesign and implement circuit boards to initiate wireless sessions between Electromechanical devices and monitoring tools.Analyze and process data extracted from electromechanical testing unitsAssign fault-free tools to be delivered to GM & Ford automobile manufacturers

COMATEC - Levant
Jan 2007 - Aug 2010Senior Implementation EngineerEnsure zero to air installation, expansion, dismantling and maintenance of 2G/3G/WiMAX (Huawei & Motorola) including civil works, power cabling, design, radio optimization, configuration of BTS & TX elements and commissioning.Enterprise links installation, configuration and commissioning including telecom sites; civil, power, design, installation, wiring, configuration, testing, commissioning, and delivery to customerManaging, supervising, and coordinating with the working teams in the field, and constant communication with upper management, customers, and end-usersWorking on Radio and Transmission technologies 2G, 3G, and WiMAX and also indoor and outdoor WiFi, microwave PDH and SDH, OSN and Metro cabinets for optical fiber. Show less

Zain Jordan
Aug 2010 - Feb 2015Business Development & Wholesale Team LeaderContributing the Wholesale & B2B segment plan, revenue budget, cost models, business cases and forecast to increase revenue and profit by offering telecom solutions & technologiesLead contract negotiations of IPT, POP Collocation, IRUs, and Enterprise requirements, including, technical, commercial, legal and regulatory aspectsManaging the team by validating and monitoring all technical and commercial solutions (MPLS-L2/L3, Managed Services, Collocation service, IaaS, IPSec, Broadband, IPLC, IPT, PRI & PABX)Liaise between internal and external stakeholders to assure the success of projects and service deliveryDeveloping wholesale products, agreements, KPI's, and SLAs to meet the strategy and business plans setMonitor price changes in the markets and analyze market price trends based on market dynamicsManaging Zain Jordan POPs in Europe & Middle East from both technical and commercial sides.Direct reporting to the Director of Business Development and Wholesale in terms of financial analysis, marketing strategies and future plans, including the board of directors and CXO level on regular basis. Show less

Zain Bahrain
Feb 2015 - nowLeading and directing the department’s team to ensure the alignment with Zain’s revenue targets, performance targets, business plans, and strategy.Set and enhance the department’s overall strategy, roadmap, and positioning to maximize the revenue and reduce the cost based on short- and long-term impact.Driving the market strategy by developing and delivering business cases, monthly and yearly cost/revenue budgets, P&L for demand generation activity, vertical segment analysis, account-based marketing programs, and marketing communication campaigns.Collaborating and providing directions to the team and cross-organizational teams to enhance the product portfolio by introducing new services and tailor-made solutions.Guide, coach and approve the policies, procedures, systems, and frameworks developed by the team to enhance the daily tasks and ensure efficient and streamlined operations.Focal point of creating, managing, and continuously developing the B2B & B2G solutions and product portfolio, technically and commercially based on captured market insights, including promotions, proposals, tenders, RFPs, SLAs, agreements, costing & pricing, technical specifications, and value proposition.Implement Zain ICT strategy by creating and reviewing business cases, evaluating emerging technologies and solutions.Setting up technical and commercial discussions with other departments, contractors, vendors, and system integrators to enhance the business P&S and ICT portfolios.Assist and train the sales unit to achieve the sales targets and product strategy including presales, service delivery teams and aftersales support.Develop and create marketing campaigns for new products and offers by collaborating with MARCOM, digital channels, call center, and PR divisions.Present new products, KPIs, department performance and business cases to the CXO level within Zain Group. Show less Develop and launch new products, along with the delivery and in-life management of products technically and commercially with end-to-end lifecycle including promotions, proposals, product portfolio, SLAs, agreements, costing & pricing, technical specifications and value proposition.Set and support product lifecycle, roadmap, GTM strategy, positioning, product development, and release timelines.Managing the connectivity and fixed data product portfolio fully including MPLS/GMPLS, SD-WAN, DIA, Leased Lines, Fiber Broadband, PABX & UCaaS solutions.Managing and developing Business Mobility products and plans along with smartphone and industrial-grade devices, with roaming and international bundles.Creating and developing ICT solutions like Cybersecurity, IaaS, PaaS, Cloud accesses, WiFi, AWS, MS Azure, Oracle Cloud, VSaaS and IoT/M2M platforms.Preparing business and governmental customers’ proposals including promotions, business cases, tenders, RFPs responses, SLAs, agreements, costing & pricing models and schemes, technical specifications, and value proposition.Initiate and address operational plans, marketing campaigns, business cases, solutions cost, revenue budget, procedures, processes, P&L for demand generation activity, vertical segment analysis and account-based marketing programs.Contribute to the development of Zain Bahrain Wholesale Department through managing International Capacity, POPs, NNIs, IP Transit, IRUs, including commercial & technical agreements with International Carriers, Global IXs and OLOsDirect reporting to Zain Group B2B management in terms of product development, roadmap execution, dashboards, achievements and OpCo’s cooperation and representing Zain Bahrain’s interests in all the beforementioned aspects. Show less
Senior Manager Business Products & Services
Dec 2023 - nowB2B Products & Services Manager
Jan 2021 - Dec 2023Enterprise Products & Services Expert
Feb 2015 - Jan 2021
Licenses & Certifications

Risk Assessment
Zain JordanApr 2011
Electrical Engineer
نقابة المهندسين الأردنيين Jordan Engineers Association
Mini MBA
HRM GlobalNov 2012
BTS
Huawei TechnologiesMar 2008
Certificate of Appreciation
INJAZMay 2016
Senior Leadership Program
Chapel House Training and Consultancy LtdJan 2017
Pricing & Sales Master Class
Simon-Kucher & PartnersJan 2020
Negotiation Skills
BusinessEYE UKAug 2013
7 Habits of Highly Effective People
FranklinCoveyNov 2019
Customer Journey Mapping
DesignThinkers AcademySept 2019
Volunteer Experience
Mentor
Issued by Bahrain Chamber of Commerce & Industry on Nov 2015
Associated with Rakan GharaibehMentor
Issued by INJAZ Bahrain on May 2016
Associated with Rakan Gharaibeh
Languages
- arArabic
- enEnglish
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