Prakash Perumal

Experience

• 

  Sutherland Healthcare Solutions

  Jun 2008 - now

   Responsible for all aspects of delivery including Client Satisfaction, Employee Satisfaction, Profit & Loss ownership, Process improvement, Automation/Innovation, and SLA metrics  Develop cost benefit analysis for the new business opportunities and evaluate project profitability Preparing yearly Revenue and Cost budget forecasts and responsible to meet/exceed the revenue targets Holding primary responsibility of 2 projects with 273 FTEs Regular interaction with critical clientele, business discussions and all the associated arrangements required for establishing a successful working, long term relationship  Conceptualized, designed, and implemented multiple end-to-end solutions for the business  Consistently working on Effective DR / BCP strategies and planning/implementation  Current scope of work includes harmonizing the processes to implement digital transformation for ease of doing business and improve customer focus. Excellent planner with proven abilities of successful implementation of various complex migrations Preparing presentations to prospective clients on Solution and capabilities Six Sigma trained professional and demonstrated skills in streamlining the broken processes and making the process LEAN Show less  Leading a team of 117+ FTEs and primary POC for Chennai projects Identify the impact of the requests and requirements of the client in terms of time, effort and resource cost and makes appropriate decision Preparing a cost benefit analysis of the migration process, to evaluate project profitability based upon performance and accuracy of the team Innovate to optimize production and constantly improve Production, Quality and Turnaround Time Strong functional knowledge in subject matter and ability to communicate that expertise to all levels of the organization Managing all aspects of delivery including recruiting, training, and career mapping Capacity Planning for the peak cycles in conjunction with client requirements Established succession planning and development of the team Consistently working on Effective DR / BCP strategies and planning/implementation Show less

  • Project Manager

    Oct 2020 - now

  • Senior Associate Project Manager

    Oct 2015 - Sept 2020

  • Associate Manager

    Oct 2012 - Sept 2015

  • Customer Service Team Lead

    Oct 2010 - Sept 2012

  • Associate/Sr. Associate

    Jun 2008 - Sept 2010