Charley Prout

Experience

• 

  McDonald's

  May 2013 - May 2017

  Crew Member

  Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.Assisted other team members to achieve goals.Took orders, prepared meals and collected payments.Listened attentively to customer complaints or requests and resolved issues without need to escalate.Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.

• 

  Ozmosis (Rip Curl Group)

  Oct 2016 - Jan 2017

  Christmas Casual

  Charley's role at Ozmosis was to assist the team during their peak Christmas period. Her key responsibilities included attending to customer enquiries and processing sales, stock replenishment , visual merchandising of the store and ensure the customer satisfaction and experience was of the highest level.

• 

  Cushman & Wakefield

  Sept 2018 - Mar 2019

  Human Resource Intern

  Provided support to the human resource department through the provision of HR administration and support, maintenance of HR records and implementation into the organisational HR system, providing onboarding support and assisting with human resource projects, including the international women's day event.

• 

  Brown Property Group

  Jan 2020 - Mar 2020

  Receptionist

  Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data.Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.Coached new employees on administrative procedures, company policies and performance standards.Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.Planned marketing initiatives and leveraged referral network to promote business development.Collaborated with team members to help expand marketing channels. Show less

• 

  Freelance

  Mar 2020 - Oct 2020

  Marketing Assistant

  Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.Worked with executives to create, deploy and optimize effective campaigns.Collaborated with team members to help expand and streamline marketing channels.Performed market analysis and researched latest trends.Cultivated and deepened productive client relationships to enhance collaboration and maintain responsiveness to changing strategies.

• 

  Bonds

  Oct 2020 - Apr 2021

  Retail Assistant

  Used POS system to process sales, returns, online orders and gift card activations.Displayed merchandise by arranging in appealing and orderly way to boost sales.Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.Employed strategic tactics such as cross-selling and upselling to drive sales. Show less

• 

  Kirk Group

  Apr 2021 - Oct 2022

  Account Manager
• 

  Cobram Estate Olives Limited

  Oct 2022 - Feb 2024

  Assistant Brand Manager
• 

  Visual Lab

  Feb 2024 - now

  Client Account Manager