Eric Lim

Experience

• 

  Ministry of Law, Singapore

  Jan 2017 - Jun 2017

  Intern

  • Performed reimaging and cloning on laptop/computers• Performed installing of software applications such as Agency Baseline Application, Government Standard Software Package, Aruba, Ibudget2 • Conducted asset inventory and tagging to ensure inventories are accounted and well maintained • Utilized diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software• Liaised closely with IT Helpdesk with servicing • Set up Virtual Private Network on Laptops• Logged cases and perform basic troubleshooting via phone and remote • Provided L1/L2 desktop support experience in OS installation and Data migration• Replaced desktops, notebooks, printers’ hardware components if faulty Show less

• 

  Sky & F Pte Ltd

  Dec 2019 - Jan 2020

  Desktop Support Engineer

  • Provided assistant with Tech Refresh Projects• Performed update of PCs (Laptops and/or Desktops)• Performed Imaging and deployment of computers

• 

  Sky & F Pte Ltd

  Mar 2020 - Apr 2020

  • Monitoring systems and network for production department • Attend to walk in Client • Assist client to the Rack• Any ad-hoc jobs instructed by RO • Provide first-line technical support assistance to end-user customers • Perform technical refresh for old to new equipment (eg: Desktop, Laptop)• Deliver equipment to end-user customers across the island

  • Datacenter Operator

    Mar 2020 - Apr 2020

  • Technical Support Engineer

    Mar 2020 - Apr 2020
• 

  Republic of Singapore Navy

  Apr 2021 - Apr 2023

  National Service ( Seaman Operator )

  - Fast Craft Training Unit

• 

  Evernet Systems Private Limited

  May 2023 - Sept 2024

  Desktop Support Engineer

  • Trying new role such as Project Engineer• Update, Process, Acknowledge and Assigned incoming tickets in the ticket system, email, and request from standby phone during office hours. (Min check every hour) • Check for alert on monitoring system such as AutoTask Ticketing System, Evernet Alert in Outlook and Teams Monitoring Alert Channel. (min check every hour). • Provide an excellent example of customer service on all levels for the company. • Provide clients with one-to-one or one-to-many customer service as needed.• Assist in working on low priority tickets and Provide remote support for customers. Show less

• 

  BitCyber

  Sept 2024 - Mar 2025

  Technical Support Engineer @ BitCyber