Chhun William

Experience

• 

  APL Logistics

  Apr 2009 - Jun 2014

  Customer Service Representative

  My Responsible includes:• Follow the company guideline• Provide customer with timely, accurate and courteous service• Maintain a professional and pleasant demeanor and communication• Coordinate bookings between vendors and consignees• Coordinate with carrier for bookings• Follow up booking versus cargo receiving with vendors• Follow up vendor for delayed document and short shipment• Verify charges on invoices both local and oversea• Prepare required vessel schedule reports per consignee’s request• Continuously improve the existing process in order to meet and exceed customer need• Ensure follow update LP & UI• Support Customer Services manager on all group activities• Review performance with Customer Services manager Show less

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  Itochu Textile Prominent (Asia) Limited

  Jul 2014 - Mar 2016

  Sales / Logistics

  My Responsible includes:• Update the shipment status of all shippers• Coordinate with forwarders on best schedule to each destination• Shipment approval to Forwarders• Follow with shipper and forwarder to ensure cargo moved as plan• Follow up buyer doc for processing payment to HK team• G1 system operation• G1 system set up and training to shippers• G1 update follow up and advisory for all shippers

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  Kintetsu World Express

  Mar 2016 - now

  Sales Manager

  My responsibilities includes:-Set up customer visit plan -Visit Japanese company, and Non Japanese customers to develop new customer-Prepare Quotation to customers & overseas office-Prepare Customer's SOP-Set up new business operation-Secure New business and New customer-Plan strategy to achieve budget-Oversea meeting and presentation on company selling status-Manage sales staffs to make sure they comply with customer inquiry and company policy-Set up selling policy -Sourcing for low cost service provider -AR follow up with customer Show less