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Andrew Miller

Andrew Miller

Busser

Followers of Andrew Miller88 followers
location of Andrew MillerPittsburgh, Pennsylvania, United States

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  • Timeline

  • About me

    Professional with experience in Brewing, Hotel Operations, Higher Academics Operations, Sales, and Software Troubleshooting.

  • Education

    • St. John's At Prospect Hall

      2004 - 2008
      College Prep Diploma Prepatory H.S. Degree

    • University of Maryland Eastern Shore

      2012 - 2014
      Bachelor's Degree Hotel, Motel, and Restaurant Management

      Activities and Societies: Et Ro Mu, National Student Minorities in Hospitality My time at UMES has given me opportunities to work with some of the most skilled individuals in the Hospitality industry. Over the span of two years, I acquired refined communication skills including customer interaction, business and entrepreneurship skills, and a general insight into the professional workplace.

    • Frederick Community College

      2008 - 2012
      Culinary Certificate Hospitality Administration/Management 3.0

  • Experience

    • Brewer's Alley

      Apr 2010 - Nov 2010
      Busser

    • Courtyard by Marriott

      Nov 2010 - Aug 2012
      Service Coach

      Worked for the Plamondon Franchising of Marriott Hotels in Frederick. Responsible for morning shift management of the Bistro in this 90-room hotel. Prepared breakfast and coffee for guests, maintained hotel lobby, and prepared the meeting room for scheduled events and breakfast buffets for groups staying at the hotel. Averaged 30 hours a week while attending community college.

    • Chunky Glasses

      Jan 2013 - Oct 2014
      Staff Writer

      Contributing writer for DC music blog Chunky Glasses. Duties include: song tracking reviews, interviews, and live write-ups of concerts in the DC area.

    • Preferred Hotels & Resorts

      Jan 2013 - Jan 2013
      Intern

      Entering new contact leads into a custom CRM program, calling hotel contacts, incorporating Google Fusion tables for hotel locations and various tasks that need to be finished or touched up.

    • Hilton Garden Inn

      Aug 2013 - May 2014
      Front Desk Agent

      Duties include: checking in/out guests from the hotel, managing the on-site OnQ property management system, reservations, and guest services.

    • Kimpton Hotels & Restaurants

      Feb 2014 - Jan 2015
      Guest Service Agent

      Working as a Guest Services Agent during the morning, evening, and night audit shifts. Job specifications include reservations, credit reports, answering calls for guests’ needs, night audit reports including prepaid reservations, and prep work for following shifts. All operations completed through the management system Epitome.

    • Hotel Monaco Baltimore

      Jan 2016 - Apr 2016
      Sales Coordinator

      Job specifications include lead catching/assignment, preparing contract turnovers, booking VIP reservations, answering call inquiries, and general daily projects. Averaging 40 hours during the week.

    • MemoryBlue

      Apr 2016 - Aug 2016
      Sales Development Representative

      Representing clients (including Mobomo) in an outbound sales role. Duties included: initial outbound connections, meeting coordination, vertical analysis, and market research.

    • Mobomo

      Aug 2016 - Apr 2017
      Strategy and Development

      Duties include: outbound outreach and client relations, client and market research, meeting coordination, and RFP drafting.

    • 2U

      Jul 2017 - Sept 2021
      Admissions Counselor

    • 3 Stars Brewing Company

      Aug 2021 - Jul 2022
      Server/Canning Operator

      Serving upwards of 400-500 people daily in a large-capacity brewpub. Experienced with setupand breakdown of private events as well as personalized table service. Canning beer using Wild Goose Machinery (WGC-250) and packaging anywhere from 100-350 cases each session. Frequently setting up 12oz to 16oz changeovers.

    • Flying Dog Brewery

      Feb 2022 - Apr 2023
      Shift Brewer

      Contacted inbound inquiries into the B.S. Programs for The University of London. Guided prospective applicants through the admissions process with duties including calling references, auditing application documents, weekly check-in calls, and virtual classroom demonstrations. Experience with troubleshooting customers laptops and website issues.

    • Denizens Brewing

      Apr 2023 - Jan 2024
      Brewer

      This brewing role oversaw all areas of beer production: brewing, transferring beer between vessels,sanitation of equipment, canning/packaging beer, building orders for vendors, andmiscellaneous tasks.

    • Rockwell Brewery

      Mar 2024 - now
      Server

  • Licenses & Certifications

    • Culinary Certification

    • ServSafe Certification

      Sept 2010

    • Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics

      LinkedIn
      Mar 2021
      View certificate certificate