Joel Tendon

Experience

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  Systemic.ch

  Jan 2000 - Nov 2023

  Consultant

  Since 2000, my professional journey as a freelance consultant has encompassed collaboration with public sector entities at both federal and cantonal levels, as well as private companies in the regions of Zurich, Bern, and Neuchâtel.

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  Swisscom

  Jan 2006 - Sept 2014

  Senior Project Leader, Experience Designer, Business Engineer

  Within a pool of project managers, I led multiple mid-sized projects, with capital expenditures ranging from 250k to 2'500k CHF, for Swisscom's B2C and B2B units. These projects encompassed the digital transformation of business units, the development of digital products and online platforms, as well as the development and integration of IT systems.

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  Tweasy S.A.

  Jan 2010 - Jul 2015

  Startup Founder, co-CEO, Investor

  With my business partners, we launched two startups in Switzerland and Portugal to capitalize on opportunities in the fields of digital marketing and social media. I was active to raise venture capital, lead the 10-member team, create web and mobile apps, establish digital customer acquisition pipelines, and execute exit strategies.

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  RM Group (Switzerland)

  Jan 2017 - Jul 2018

  Consultant, IT Project Manager

  I led the design, development, and deployment of a cutting-edge system to detect service interruptions in real-time. This innovation paved the way for the transformation of incident detection, notification and resolution processes.

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  Swisscom

  Aug 2018 - Aug 2022

  Lean Agile Leader

  As Product Owner (SAFe) for two DevOps teams, I led the transformation of the customer experience and the automation of key processes for Swisscom’s customer care unit by leveraging big data and real-time streaming analytics. As Innovation Manager, I led initiatives to ideate, prototype, validate, and implement innovative solutions to solve complex problems.

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  SMART-ADVICE GmbH

  Nov 2023 - now

  Expert Consultant

  I contribute to the success of client organizations in their digital initiatives and business transformation endeavors.Expertise:• Digital Strategy and Innovation: Crafting digital strategies and driving innovation using design thinking and business modeling.• Project Management: Leading projects and teams through all phases.• Customer-Centric Design: Elevating digital customer experiences with user journey mapping, rapid prototyping, and usability testing.• Agile Application Development: Orchestrating the development lifecycle, from epic/feature/story refinement to user acceptance testing.• Business Engineering: Proficient in process modeling, organizational design, and implementing management best practices (ISO 9001). Weniger anzeigen