Aarif N.

Experience

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  Sutherland Global Services

  Mar 2006 - Jul 2007

  Rex (resolution expert)

  Level 2 Tech support, REX (Resolution Expert)March 2006 to June, 2007Worked for Dell as a Resolution ExpertWindows OS installation and configurationUpdate team members on latest windows related issues and resolution stepsTake team meetingsHandle Escalation Tickets

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  Mphasis

  Sept 2007 - May 2011

  Sr. tech support

  Systems Administrator for the Internal IT help desk of its; Profile Deliverables :Remote administration of Solaris 10 workstations and Servers using RBAC.Handled tickets in the system administration queue as per the defined SLAsTrouble shooting employee login issues, account creation, home dir, mail stores allocation and other misc. issues.Handling employee account and home dir moves across GEOsMonitoring of user processes and File systems or quotas.Setting File ACL's and Resolving File Access problems on NFS.Assisting in Backup and Restore jobsAdministration of Network related issues.Remote Printing Administration Support.Set up cron jobs for users as per their requirements.Remote administration of employees Edge-mail accounts.Trouble shooting issues related to applications on solaris operating system.Monitoring System ActivitiesSoftware and Patch AdministrationServer performance monitoring and troubleshooting for server related problemExposure to MS AD (Active Directory)set upMS Office Communication set up and admin Show less

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  Veritas Technologies LLC

  May 2011 - Jan 2019

  Principal Technical Account Manager
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  OpsRamp

  Feb 2019 - Jan 2021

  Customer Success Technical Manager

  Responsible for customer success, renewal and expansion of the product within APAC and US east region. Identifying new opportunities and working with sales team to make sure growth attainment and increase footprint in Japan market.

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  CrowdStrike

  Jan 2021 - now

  Technical Account Manager