
Zachary Schaumann
Management Trainee

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About me
Associate Customer Program Manager at Fortress
Education

University of Central Florida
2019 - 2022Bachelor of Science - BS Business Administration and Management, General
Experience

McDonald's
Jun 2018 - Jun 2019Management Trainee
Starbucks
Jul 2019 - Nov 2024Store Managers run their store as if it belongs to them—from managing daily operations to taking responsibility for financial results. Managers are front-of-house leaders, spending time on the floor to connect with partners, customers, coach in the moment and identify ways to drive results. The role provides the opportunity to develop a team, hiring and welcoming new partners and future leaders for the store. The role of shift supervisor encompasses all responsibilities of being a barista, with additional responsibilities layered on. As a shift supervisor I'm responsible for the environment of the entire store while I am working, for co-workers and customers alike.Some key responsibilities would include:- Team Deployment- Leading Communication- Role-Modeling excellence The barista role is the most front-facing role of Starbucks and who the average person sees as a guest.Role Responsibilities include:- Hand-crafting beverages- Maintaining station cleanliness- Connecting with guests- Creating a positive environment
Store Manager Trainer
Apr 2022 - Nov 2024Assistant Store Manager
Nov 2021 - Apr 2022Shift Supervisor
Sept 2020 - Dec 2021Barista
Jul 2019 - Sept 2020

Fortress Information Security
Nov 2024 - nowAssociate Customer Program Manager
Licenses & Certifications
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(ISC)² Candidate
(ISC)²Mar 2023- View certificate

Excel: Advanced Formatting Techniques (365/2019)
LinkedInMay 2021 - View certificate

Business Analytics: Understanding and Using Confidence Intervals
LinkedInJun 2021
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