Irena Naskovska

Experience

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  Teacher and Translator

  Jan 2008 - May 2009

  Teacher and Translator

  • Teaching English and German - Lingua - Skopje• Technical, business and legal translation - Ministry of Education of the Republic of Macedonia, Tabernakul – Publishing agency; Skomrahi Film Festival; Duna – IT company

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  Caledonian School

  Sept 2009 - Oct 2013

  Senior Teacher

  • Observing a team of junior teachers and providing methodological support and feedback to aid teacher development; holding seminars and workshops• Promoted to senior teacher for accomplishing high satisfaction with and receiving positive feedback from supervisors, clients and peers, motivation and contribution towards innovative teaching• Teaching English and German: in-company, in-school, children and adults, individual and group classes, business English, financial English, legal English, exam preparation and conversation classes• Creating and implementing teaching curricula, using the latest teaching techniques and methods – smart boards, interactive textbooks, communication and student-centred approaches• Teaching in-company to all-level management and employees in various companies including: Skoda Auto, Siemens, Bayer, DHL Services, RWE Transgas, Raiffeisenbank, GE Money Bank, Commercial Bank KB, KB insurance, Essox, Uni Credit Bank, American Express, Vaclav Havel Airport, T-Mobile, Telefonica, L'Oreal, Skanska, Monster Technologies, Teradata, 2K and numerous others Show less

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  ExxonMobil

  Mar 2015 - Apr 2017

  Key Account Manager with German

  • Managing an account of industrial customers within the German-speaking region. Maintaining a strong business relationship with external and internal customers and ensuring positive experience • Receiving customer orders and following production, from product availability and supply to organising logistics and delivery through to invoicing in a timely manner, while securing end-user satisfaction and collaborating with distribution• Monitoring pending orders and regularly communicating with customers, entering customer feedback into the system (CRM, SAP and ACE) and resolving any issues if delivery cannot be met as committed• Quality Acceptance Testing of new functionalities in SAP-based Systems oriented toward continuous improvement• Cooperating with internal customers – Sales, Plants, Carriers, Credit, Billing, Accounts Receivables and Deployment to resolve delivery and credit blocks• Taking active participation in Inclusion and Diversity Committee to promote empowerment, diversity, team work and collaborative atmosphere in the company• Aiding the process of migration to India by sharing knowledge and best practice with colleagues.• Promoting and collecting feedback on the new self-ordering ERP system to customers by administering satisfaction surveys to customer base Show less

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  Pfizer

  May 2017 - Aug 2017

  Financial analyst - Invoice to Pay with German

  • Serving as SPOC between functions on the German-speaking market and 3rd party vendors and other divisions related to Invoice to Payment issues.• Managing direct booking of accounts payable invoices and payment run preparation. • Running daily, weekly and monthly reports from SAP, analysis of financial data to investigate and resolve open accounts payable issues• Performing reconciliation based on GAAP/IFRS• Handling issues through ticketing system (HP Service center, Concur, Ariba) related to internal customers concerning travel and expenses, Amex and other cash transactions Show less

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  Novartis

  Aug 2017 - now

  Senior Procurement Specialist with German

  • Supporting the procure-to-pay process in Switzerland and aiding internal stakeholders (BPA’s, PO owners, Cost Center owners and entity management) with resolution of queries related to shopping carts, purchase orders, approval flow, account assignment, vendor creation and management in the systems (SAP, SRM, SIM, Service Now). Acting as a super-user, granting system access to users, raising service orders and incidents for further resolution of technical issues (Novasol/GRC system)• Managing customer-centred rapport with vendors in the Swiss region with regards to deliverables and invoice reconciliation and supporting month-end and year-end closing activities • Interacting with all functional areas of the Novartis Global Service Center and business unit colleagues to ensure appropriate accounting, reporting and compliance are in line with Service Level Agreements• Building on the P2P knowledge base by providing trainings and sharing best practices among users and the team• Upkeep of process documentation, policies and procedures which comply with the Novartis Procurement and Finance Core standards as well as proactively working on continuous improvement of the processes• Participated in a knowledge transfer project to transit job roles and the procurement process to the Czech Republic while ensuring the quality of service remains uninterrupted• Contributed to the chatbot development process by providing data on the queries and responses suitable for the chatbot, as well as providing feedback from customers on its usage• Conducted hiring interviews of new candidates joining the team and provided feedback to managers and HR• Took an active part as a member in Change Advocates and Inclusion and Diversity Initiatives, organizing events for employees, etc. Show less