Masudur Rahman

Experience

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  Unilever

  Feb 2011 - Aug 2012

  Service Delivery Analyst

  • Management of entire Unilever Bangladesh network including Country wide WAN consists of 14 sites, IPLC, IEN connectivity.• Management of LAN connections including Cisco WLC, Access Point, Cisco Switches. • Maintaining liaison with Unilever Global Partners including Network and Voice Partner British Telecom (BT), Hardware Partner HP, VSAT partner SingTel. • Monitoring and troubleshooting Network Problems.• Configuration Cisco Routes, Switch, Access Point.• Server Configuration. • Managing IT inventory.• IT bill processing.• Local Vendor Communication (Aamra Network, Accesstel, Link 3, Tech Vally Networks, X-Net).• Maintenance of IT vendor agreements.• User Support. Show less

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  Lafarge Surma Cement LTD

  Sept 2012 - Jun 2017

  System Engineer

  ● Management: Responsible for managing total IT system and IT services of LafargeHolcim Head Office.● Administrative Role: Administrator of Local File Server, Active Directory and Cloud hosted email system in Gmail. ● System Management: Manage Video Conferencing system, Servers, PABX systems. ● IT Inventory: Responsible for monitoring and maintaining IT inventory consisting laptop, desktop, server, networking equipment, printer and smartphone. Ensuring proper replacement of faulty and out of date assets, initiate IT disposal and keep up to date log of IT store. ● Network Monitoring: Monitor network including country wide WAN consists of twelve (12) sites, IPLC, internet connectivity for ensuring no downtime and work closely with network vendor(s) to ensure uptime. ● User Support: Primary contact person for receiving support calls for users located in LafargeHolcim Head office and seven depots located all around Bangladesh, sales force and Level two support support provider for users in LafargeHolcim plant located at Chhatak and query in Meghalaya India. Achievements: ● Successful completion of email system migration from server based Mail system (Lotus Notes) to Cloud Based mail system Gmail.● Symantec Client Management Suite (Altiris) implementation for IT inventory tracking and Software deployment. ● Worked as a project manager in Windows migration from Windows XP to Windows 7 in total BU of Lafargeholcim. ● Successful completion of Blackberry to Smartphone (Android/IOS) handset email system migration.● Successful Migration of File server from Windows Server 2003 to Windows Server 2012 without any downtime. Show less

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  LafargeHolcim Bangladesh Limited

  Jun 2017 - Feb 2019

  Deputy Manager

  ● Management: Responsible for managing IT system of LafargeHolcim Bangladesh Head Office, plants in Meghnaghat and Mongla. ● Projects: Working in various project including domain migration, Antivirus migration, network migration, WSUS and etc. ● Domain Migration: Working in Domain Migration of Holcim to global domain. Server preparation, Desktop and Laptop migration from old domain to new domain. ● Administrative Role: Administrator of Local File Server of LafargeHolcim and Holcim, Active Directory administrator of LH and Holcim and Cloud hosted email system in Gmail. ● Inventory Management: Working in project of identifying, allocation and disposal of IT inventory of Holcim. ● IT Billing, Purchasing & budgeting: Manage smooth bill payments and solve issues to ensure continuous service uptime / delivery, tracking of IT costing, maintain IT budget. Initiate purchase request in ERP and follow up vendors to deliver products on time.● Vendor Managements: Maintain liaison with IT vendors like Aamra Network, Tech Valley Solutions, Link 3, GrameenPhone, ADN, Smart Technology, Flora for ensuring smooth product and service delivery.● Additional Responsibilities: Provide technical support for security systems in Office for Risk Management department. Active participant and member of Head Office Health and Safety committee and activities, member of Disaster management team.Achievements: ● Successful completion of Office and data center migration from Old LafargeHolcim office to new location.● Successful completion of Network Migration of LafargeHolcim under project “Mercury” ● Successful completion of Active Directory migration of Holcim cement. Show less

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  JTI (Japan Tobacco International)

  Mar 2019 - now

  Responsibility of IT manager is to lead the Market IT team consists of Services, Solutions and BI functions. Maintain business relationship with the stakeholders, budget planning and management, governing IT projects and solutions.

  • IT Manager

    Oct 2021 - now

  • IT Services Manager

    Mar 2019 - Sept 2021