Krystyna Kowalska

Experience

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  Absolute Cleaning Services Ltd.

  Oct 2006 - Nov 2006

  Administrative Assistant (part-time)

  invoicing, filing, data inputting and updating the database using Microsoft Word and Excel.

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  Swift Research Ltd

  Nov 2006 - Dec 2006

  Market Research Interviewer (part-time)

  collecting data through interviewing a range of people, convincing them to take part in the surveys, answering enquiries and inputting details into the system.

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  GE Money

  Jan 2007 - May 2007

  Collections Advisor (part-time)

  Customer service, dealing with enquiries and complaints, collecting payments and updating the database using Citrix. Using Outlook

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  Andrew Williams Solicitors

  May 2007 - Aug 2007

  Fee Earner/Case Worker (summer job)

  preparing clients’ statements, evidence and bundles for the court, faxing, writing correspondence to clients, courts and the Home Office, consultations with clients, booking appointments, dealing with enquiries, covering reception, filing, invoicing and general administration work.

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  Richard Boothroyd & Associates

  Aug 2007 - Sept 2007

  Receptionist (temp, holiday cover)

  Customer service (face-to-facer and over the telephone), sorting, scanning, distributing and sending the post and email(Outlook), booking and preparing meeting rooms

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  Hitachi Capital

  Sept 2007 - Jul 2009

  Customer Service Advisor (part-time)

  Customer service, taking payments, updating the database, dealing with enquiries and complaints, authorising credit decisions, using Outlook

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  Leeds Beckett University

  Aug 2009 - Jan 2016

  International recruitment in designated markets in South and South East Asia, Far East, West Africa, North and South America and the Middle East. Extensive travel attending recruitment fairs and international schools. Training, supporting and co-managing In-Country Representatives. Establishing close relationships, reviewing and appointing new agents. Liaising with sponsors and potential partner institutions abroad. Exploring partnership opportunities. Alumni and current international student engagement. Marketing and social media activities including lead generationand conversion from enquirer stage to enrollment. Managing CRM communications and online marketing campaigns. Supporting admissions team by training on country specific qualification equivalencies, helping with qualification checking, liaising with enquirers and applicants including adhering to strict visa regulations, assisting with CAS procedures and financial checks. Show less INTERNATIONAL PROJECTS PLACEMENT:- Researched & benchmarked against other Universities in and outside the UK, identifying best practice examples of internationalisation initiatives and projects – used for making recommendations in the final report- Reviewed international opportunities for home students and provision of services to international students at Leeds Met - research; focus groups- Assisted with the organisation and promotion of the World-Wide Horizons Festival - events management; Helped launch the International Students’ Forum- Project managed January Welcome for international students- Involved in the International Students’ Experience project group led by Director of International DevelopmentQUALITY, STANDARDS, REVIEW & ENHANCEMENT PLACEMENT:- assisted with the Annual Audit- reviewed complience with the new processes for approval and review of academic provision across Faculties- reviewed externality at approval and periodic review events to ensure the robustness of the processes- reviewed the use of correct use of documentation at Examination Committees, Boards of Examiners, Joint Boards and Committees internally and in partner institutions-reviewed staff development for Chairs of Boards of Examiners and its effectiveness in improving the complience with the new proceduresLEEDS BUSINESS SCHOOL PLACEMENT:- coordinated the launch and networking events of the Leeds International Student & Business Network working closely with a business partner to attract regional businesses - worked with the Director of International Development on supporting and further developing the Global Student Group as a support, comminication, and socialising platform for students contributing to promotion of the University/Faculty and retention of students- coordinated Buddies Mentoring Scheme in the City Campus- reviewed induction programmes with focus on international students Show less

  • International Development Officer

    Jan 2012 - Jan 2016

  • Study Abroad Officer

    Mar 2011 - Jan 2012

  • Graduate Trainee

    Aug 2009 - Mar 2011
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  University of Leeds

  Feb 2016 - now

  Responsible for strategic development and implementation of marketing plans and student recruitment activities in South and South East Asia with direct management responsibility for Indonesia, Sri Lanka, Pakistan as well as UK-based international student recruitment and supporting recruitment in India, China and SEA markets. Applying high level technical marketing knowledge and experience to drive effective recruitment strategies including online marketing and country visits to the designated markets. Providing effective support for the University’s overseas offices, agents, international schools network and other stakeholders as well as working with Faculties to help identify development and partnership opportunities for the University. Show less

  • Regional Development Manager

    Sept 2022 - now

  • International Marketing Manager

    Nov 2017 - Oct 2022

  • International Marketing Officer

    Feb 2016 - Nov 2017