Alberto Ndombele

Experience

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  Orange

  Jan 2014 - Jan 2015

  Field Agent
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  Airtel

  Jan 2016 - Jan 2018

  Business developper

  •Manage a trade ambassador team responsible for the acquisition and distribution of SIM cards•Ensure that new acquisitions carry out the first recharge.•Create points of sale and ensure that they sell airtel products and services.•Ensure brand visibility and penetration of products and services in the sector assigned to us.

• 

  VODACOM CONGO (RDC) S.A

  Jan 2022 - Mar 2025

  Assist customers online while respecting the SLA.•Create and manage tickets related to subscriber complaints and assign them to the technical team.•Sell value-added services outbound. •Reset pin of M-pesa accounts after locking following insertion of a wrong pin. •Support from corporate sales specialists.•Recruits businesses and offers business solutions Bulk payment, Paybill, Utility, Donation, Fees and taxes.• assists partners with swap, reset pin, and collection of transaction records. M-Pesa business support is a Key account Manager responsible for acquisitions, distribution, and retention. he manages relationships with various clients and partners. •Train and Manage a Team of field agents (Merchant Field support) responsible for recruiting Merchants.•Assist merchant partners in the event of Pin Reset, Electronic Money Withdrawal and Swap.•Submit the various contracts to the Merchant specialist for creation in the system.•Prepare daily and monthly reports and send them to the Merchant specialist.

  • Business Bringer

    Jul 2024 - Mar 2025

  • M-pesa Advisor

    Dec 2019 - Mar 2025

  • M-pesa business support

    Jul 2023 - Jul 2024

  • Merchant Supervisor

    Jan 2022 - Jan 2023
• 

  Activa Assurances RDC

  Sept 2024 - Mar 2025

  Force de Vente

  •Responsible for selling different types of insurance to individuals and businesses

• 

  FirstBank DRC

  Jan 2025 - now

  Team Leader

  Le Team Leader est responsable de la gestion et de l’encadrement d’une équipe d’ambassadeurs de terrain chargés de l’acquisition de nouveaux clients et de l’ouverture de comptes épargne pour le compte de FirstBank. Son rôle est d’assurer l’efficacité de l’équipe, d’optimiser les performances et de garantir l’atteinte des objectifs fixés par la banque.