Deepak Rai

Experience

• 

  Maruti suzuki India Limited

  May 2008 - Jul 2010

  Japanese Language Interpreter

  • Translation of Technical documents, Regular Mails from Japanese to English and vice a versa.• Translation of Manuals, Standards, Specifications, Drawings etc. from Japanese to English.• Interpretation during Regular meetings, Technical meetings, Quality meetings, Vehicle Evaluation meetings from Japanese to English and vice a versa.• Interpretation during Teleconference, Video conference, Vendor visits, Vendor claim meetings, negotiation meetings.• Interpretation during Divisional level meetings, Decision meetings etc. Show less

• 

  Honda SIEL car India Ltd

  Jul 2010 - Jul 2011

  Executive

  • Coordination for Evaluation, Testing of new model development on each stage.• Coordination for Quality of the parts used in new models• Coordination and handling the Travel of all Japanese experts coming to India.• Translation of MOM of regular development meetings held in Japan for each model from Japanese to English.• Translation of Manuals and specifications, ECN from Japanese to English.• Translation of regular mail communication from Japanese to English and Vice-versa.• Interpretation during regular meetings, Video Conference, Teleconference, Global Honda Improvement meeting etc.• Simultaneous Interpretation during Evaluation meeting for each model.• Supported in Creating, Executing, Training and continuous improvement of new Part Number List system. Show less

• 

  NEC Corporation India Pvt Ltd.

  Aug 2011 - May 2022

  ✓ Key Responsibilities:● Operation Management of Bilingual Managed Services business, Strategy formulation, Business expansion.● Reporting the status of opportunities & sales pipeline to Mid/Top-level management on regular basis.● Reporting the progress and developments of existing and upcoming projects to Mid/Top-level management on regular basis.● Regular discussion & feedback sessions with Bilingual Managed Services’ clients’ for project status & continuous improvement.● Regular follow-up with account / sales managers, existing customers etc. for new opportunities.● Managing the team of 11～ Members● Planning & goal setting for the team members, skill development through trainings, monitoring team performance to ensure objectives are met, conducting performance evaluation, giving regular feedbacks to team members.● Creating a friendly working environment among the team and resolve conflicts, issues, roadblocks if any.● Arranging knowledge sessions and trainings as per project & Team requirements.● Coordination and management of 3rd party resources for short-term requirements.✓ OSS Center of Excellence (COE) related Projects● Managing the umbrella project value over 300 MJPY (3 Oku) that is related to OSS Promotion and support in strategizing yearly plan & activities.● Program Management for over 10 projects, SoW follow-up, manage weekly/monthly project meetings, Delivery Management, Coordination for Quality Management, Manage & control quarterly/yearly budget discussion with client.● Plan, Execute and Coordinate the regular Steering committee meetings, Task Force meetings.● Coordination for strategy formation, planning & execution of OSS promotion related activities on Top-Mid Management Level.● Bilingual assistance for all technical and business related discussions & activities. Show less Tokyo Olympic 2020 IT Service Desk• Coordinating with Multiple stake holders allied to Service Desk including ATOS (Global partner of IOC) • Follow-up with various stake holders for resolution of escalated issues• Guiding team to maintain Japanese and English quality in Service Management tool• Managing IT Service Management of one location (Over 350 Users) in person and through Telephone for other 3/4 locations of Tokyo 2020 Olympic Committee office.• New Members Accounts creation, IT assets issuance, Setup etc. (All Activity Directory related tasks)• Execution of PowerShell & MS DOS commends to execute various tasks or troubleshooting• Management of Office 365 services (Outlook, Skype for Business, SharePoint, MS Office, (including Web Version of all) etc.• Translation of Portal sites, Manual, Applications, Service request, mails, announcement etc.• FAQ Creation, Portal services Management, Uploading new information of various portals.• Query management for IT Hardware (PC, Smartphone, Projector, TV Meeting equipment, Printer etc.), Document Management Service (DMS)• Query management for Tele-conference and all Exemption requests etc.• Team ManagementSmart Energy Related Project• Coordination for 'multiple projects under one umbrella’ with the teams sitting in various regions such as USA, India, Singapore, Australia & Japan.• Demonstrating the solutions and various applications to Customers, partners, Exhibitions etc.• Supporting team for Negotiation Meetings with Partners, Customers etc.• Participating in Legal, Contract Meetings• Keep the Opportunity & Business pipeline tracking sheet updated.• Keep all the stakeholders and teams in sync for all the activities being performed by various other teams.• Interpretation in Conference, Regular Meetings, Technical Meetings• Translation of Presentations, Executive reports, Technical documents, Specification, Mails etc. Visited Singapore for demonstrating the system & business discussions Show less • Coordination & Interpretation in DMIC-LDB ( Delhi Mumbai Industrial Corridor- logistics data bank) project for Business plan discussion & creation, POC Discussion, POC execution etc.• Translation of Mails, MOM, Manuals, Technical documents, Proposals, Requirements etc.• Worked in an “Innovation Process” creation project wherein main responsibility was to do the coordination, support the core team for various activities of innovation process creation (include secondary research also).• Planning the Execution of Global Training and coordinating with multiple stakeholders, vendors etc.• Executing the Global Business training and provide End-to-End support.• Handled a bilingual helpdesk project as bilingual project lead, trained the bilingual team members for entire helpdesk processes, handling the calls/ tickets, responding of inquiries, daily tracking and creation of reports etc.• Created the internal team process, Kaizen process, KMDB for the project, Planned and coordinated for execution of technical training of team members.• Handled the day to day team issues, Roster and Attendance, etc. • Handled a project wherein responsibility was to learn the Salesforce tool and provide training to L1, L2 and other teams for using method of Salesforce and coordinate for various activities and help in improvement.• Worked in a project as coordinator wherein current positioning & future requirements for POS, Store computers, Kiosk, E-money cards etc., have to be gathered in global market.• Worked in an ERP solution project to create the Support Desk work flow for Global users (24 x 7) based on ITIL fundamental.• Team management  Defining the KRA of team members  Have regular feedback sessions to understand their personal and professional growth  Handling team conflicts Show less Company name changed from NECHCL ST → NEC TECHNOLOGIES INDIA LTD → NEC TECHNOLOGIES INDIA PVT. LTD.• Training and Development Center Proposal creation for Global Training programs. Planning the Global Training and coordinating with multiple stakeholders, vendors etc. Executing the Global Business training and provide End-to-End support throughout the training program. Post Training Evaluation, Analysis and Report submission. Management of team activities and Resource Utilization. Show less

  • Senior Manager

    Jan 2021 - May 2022

  • Manager

    Oct 2018 - Dec 2020

  • Deputy Manager

    Apr 2016 - Sept 2018

  • Associate Manager

    Apr 2014 - Apr 2016

  • Sr. Japanese business coordinator

    Aug 2011 - Apr 2014
• 

  Rakuten

  Jun 2022 - now

  Customer Success Manager- Conversational AI

  ✓ Customer Relationship Management● Build and maintain strong customer relationships, acting as a trusted advisor to align conversational AI solutions with customer goals.● Lead customer onboarding, deliver product demonstrations, and provide tailored training sessions to drive adoption and satisfaction.● Create and execute customer success plans while generating reports on KPIs, operational metrics, and financial performance to improve decision-making.● Monitor and analyze customer usage data to optimize solution performance, improve ROI, and ensure successful implementation.● Collaborate with cross-functional teams (sales, product, engineering) to address customer needs and resolve challenges effectively.● Identify upselling opportunities and align with businesses on solution introduction to drive enhanced customer satisfaction.✓ Departmental Activities:● Manage departmental costing through service IDs, project IDs, invoice processing, and department’s human resource efforts to ensure accurate tracking, reporting and billing to customers.● Oversee unit pricing, budget planning, and financial management to support operational efficiency and profitability. Show less