Deep Enrich
Noam Lifshits
Technical Writer
1000 followers
Givat Ada, Haifa District, Israel
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About me
Knowledge Program Manager at Salesforce
Education
Mahut
2002 - 2006ReflexologyItamar
1984 - 1992
John Bryce
2007 - 2008QA, ISTQB, ITCB
Experience
ESHET TW
Jan 2002 - Jan 2007Technical WriterTehcnical writer
ClickSoftware
May 2007 - Jan 2020Senior Knowledge Manager (KCS), Customer Engagement
Dec 2017 - Jan 2020Senior Technical Solution Engineer
May 2014 - Dec 2017Customer Oriented R&D (CORD-Engineering)
Mar 2012 - May 2014Code-Level Support Engineer
Oct 2010 - Mar 2012Senior Support Engineer
Aug 2009 - Oct 2010Support Engineer
May 2007 - Aug 2009
Salesforce
Jan 2020 - nowKnowledge Program Manager, Digital Customer Support (DCS)
Feb 2022 - nowKnowledge Manager, Customer Engagement
Jan 2020 - now
Licenses & Certifications
- View certificate
KCS v6 Fundamentals Certification
Consortium for Service InnovationJul 2023
Languages
- heHebrew
- enEnglish
- spSpanish
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