Boris T.

Experience

• 

  GRAINES D ENTREPRENEURS - entrepreneurship and innovation program for children

  Jan 2017 - Jan 2018

  Entrepreneurship coach
• 

  HEC Lausanne - Business School of the university of Lausanne

  Feb 2017 - Jan 2018

  Cybersecurity and Cyberpower class assistant
• 

  Policlinique Médicale Universitaire Lausanne

  Aug 2017 - Sept 2017

  Cost accounting intern
• 

  Assura

  Feb 2018 - May 2019

  Business Analyst in customer satisfaction and Business Process Analyst
• 

  Talent.com

  Jun 2019 - Dec 2021

  Hired to develop the Client Success Analyst team in Europe and manage the relationship with the different departments, my tasks are to :- Provide team management by training, evaluating and supervising the Client Success Analysts in Europe.- Work with cross-functional teams to understand customer needs and provide strategies to improve their experience.- Analyze customer trends and data to provide actionable insights to improve customer satisfaction.- Provide regular updates to stakeholders on customer satisfaction and actions taken to improve it.- Establish and plan key objectives and outcomes for the customer success team. Show less This position involves providing technical support to clients as well as managing online candidate acquisition campaigns. My main tasks are to: - Create the European Client Success Analyst department by managing 6 sales and +100 client accounts- Optimise candidate acquisition costs by implementing a customised digital acquisition strategy (Google Ads, Facebook ads, partner sites, classifieds, etc).- Contribute to the definition of the service offered in line with the identified client needs.- Develop and implement customer satisfaction improvement processes with the US Customer Success team- Deploy technology resources to the sales team and ensure feedback of operational needs. - Identify opportunities for upselling and customer retention.- Manage competition and market analysis. Show less

  • Team Lead Client Success Strategist EMEA

    Aug 2020 - Dec 2021

  • Client Success Analyst France

    Jun 2019 - Dec 2021
• 

  The Adecco Group

  Jun 2022 - Sept 2023

  Digital Acquisition Manager

  responsible for the implementation and monitoring of a candidate acquisition strategy for all Adecco France brands (Adecco, LHH, Akkodis, etc.) My main tasks are to : - Managing a team of 4 candidate acquisition project managers.- To suggest and advise on the portfolio of internal brands on the solutions to adopt according to their needs- Ensure that the strategy adopted is aligned with the company's development and growth objectives.-Deploying new multi-posting tools (Broadbean and Joveo) and ensuring their successful development.-Design and implement client specific candidate acquisition campaigns using a variety of techniques (SEA, Display, LinkedIn, Social Networks, Influencer and traditional media)-Manage and track campaigns using powerful impact measurement tools such as Google Analytics or ATS solutions (Talentsoft, Bullhorn, Salesforce)-Optimise campaigns based on results to maximise performance and optimise costs.-Leverage the power of programmatic to automate and manage programmatic buying.-Produce regular reports to measure the effectiveness of the overall strategy and make adjustments as necessary Show less

• 

  Vaudoise Assurances

  Sept 2023 - now

  Analyste metier