Sage Lee

Experience

• 

  CNG Financial

  Jan 1996 - Jan 1997

  Store Manager

  Established new customer base for financial companyHired, trained and managed new employees

• 

  Midwest Micro/Infotel

  Jan 1997 - Jan 1999

  Technical Support Representative

  Conducted remote technical support for a variety of usersContributed solutions and procedures in a team-based environment

• 

  Midwest Fastener Corp

  Jan 1999 - Sept 2009

  Tech SupportWeb DesignTech Purchasing Developed and taught computer skills training classesCreated end user technical manuals in paper and electronic formsServed as web usability and information architecture consultantMaintained iSeries-based Electronic Data Interchange (EDI) systemPerformed exhaustive studies leading to major technology purchases

  • Computer Specialist

    Oct 1999 - Sept 2009

  • Information Technology Specialist

    Jan 1999 - Jan 2009
• 

  Threads Church

  Sept 2008 - Jun 2011

  Lead Teacher & Small Group Guide

  Developed and adapted curriculum and long-term teaching plans for grades 6-12Coached developing leaders and presented enrichment techniques

• 

  Junior Achievement of Southwest Michigan

  Jan 2010 - Jun 2011

  Volunteer Business Instructor

  Taught business, economics and job readiness skills to grade 3-12 students

• 

  Milwood Magnet School

  Apr 2010 - Jun 2010

  Classroom Aide

  Assisted in teaching computer skills, math and reading in alternative summer school

• 

  Hillside Middle School

  Jul 2010 - Aug 2010

  Mathematics Tutor

  Tutored grade 6-12 mathematics skills in one-on-one and small group settings

• 

  Hillside Middle School

  Jan 2011 - May 2011

  Pre-Intern Teacher

  Taught Mathematics and Computers to at risk 6th and 7th grade students in an urban Middle School

• 

  Barclay Hills Education Center

  Oct 2011 - Dec 2011

  Intern Teacher

  Taught Careers (workplace readiness and personal finance) and Mathematics to at risk grade 9-12 students in a career-focused alternative High School settingSet standards for classroom behavior and maintained standards consistently through Positive Behavior SupportIntegrated Collins Writing, 5E Lesson Planning, Total Participation Techniques and other teaching and classroom management strategies Accommodated and assessed students with learning disabilitiesAssisted in planning and chaperoning college visits and arts education field trips Show less

• 

  John Young Middle School

  Dec 2011 - May 2012

  Math Teacher

  7th Grade Math

• 

  South Bend Career Academy

  Jul 2012 - Jun 2014

  Math & CTE Team Leader (Teacher)

  Project-based learning

• 

  Crossing Educational Center

  Jul 2014 - Mar 2015

  Campus Administrator

  Education AdminTeacher

• 

  The Crossing Education Center

  Mar 2015 - Jun 2020

  Director of Information Services

  Designed and administered systems for collecting and analyzing dataDesigned, implemented and analyzed surveys of employees, students and stakeholdersPresented data analysis findings to various internal and external audiencesAdvocated for responsible, ethical data use throughout corporation Served as administrator for Salesforce CRM, Powerschool SIS, Canvas LMS, Plato curriculum, Vibe HR system, Basecamp project management, Freshdesk help desk, AssetTiger inventory management, Wordpress website and Google Apps for EducationReviewed processes, operating procedures and systems usage throughout the corporation looking for opportunities to increase efficiency, especially through use of technologyCollaborated with Network Admin to develop and implement systems and procedures to increase efficiency and productivityRemotely planned, directed and coordinated Information Technology team responsible for 20+ locations across the state of Indiana, including multiple new locations yearlyEvaluated and implemented information systems, including Canvas LMS, Plato curriculum, Basecamp project management, Google Apps for Education, Freshdesk help desk, AssetTiger inventory management system, Salesforce CRM, and Paychex HRISResearched, advocated for and implemented the upgrade tens of thousands of dollars of network equipment during a budget crisisDeveloped and executed information services training for 100+ member staff Show less

• 

  Near North Title Group

  Sept 2020 - now

  Managed ISP and VOIP network during company transition from 30 to 60+ locationsMade and executed plan to consolidate ISP, VOIP, Print and other services to cut costs and increase efficiencyEvaluated, implemented and managed information systems, including Freshdesk help desk, Netsuite CRM, 3 website designs/redesigns, 3 employee monitoring systems, Remote Online Notarization, and several smaller software platformsRemotely planned, directed and coordinated Information Technology team responsible for 60+ locations across the Midwest and FloridaManaged Help Desk (Freshdesk) for 250 employees with team of 3 and consultantsAdministrator for Office365, Netsuite CRM, KnowBe4 HRM, WordPress, Employee Monitoring (ActivTrak, Veriato, Teramind), Helpdesk (Freshdesk, Spiceworks)Coordinated opening several new/moving/closing locations with minimal lead timeCreated and maintained extensive technical knowledge base Created, researched and delivered high-level IT presentations to executives & managersPrimary responsibility for communicating regularly with staff, executives, managers and vendors about IT initiatives and upgrades Show less

  • Technical Program Manager

    Dec 2023 - now

  • Technology Integration Administrator

    Nov 2021 - now

  • Technical Program Manager

    Jan 2022 - Dec 2024

  • Office 365 Administrator

    Sept 2020 - Dec 2022

  • Offie 365 Administrator

    Sept 2020 - Nov 2021