Chioma Chibuokem

Experience

• 

  Josephine Mbatomon Zarah Shaahu Foundation

  May 2018 - Mar 2019

  Associate Finance Officer

  • Managing the financial records of the organisation. • Rendering financial reports after each project and monthly.

• 

  Polaris Bank Ltd.

  Sept 2019 - Sept 2022

  • Overall cash management of the branch.• Review and authorization of transactions in the cash unit and supervising of tellers.• Monitoring of cash all GLs and ATM management.• Ensuring ATMs are up and running for customers at all moments.• Preparing accurate and timely reports asregards cash and ATM activities. • Attending to the transactions of customers which included interbank transfers, booking of fixed deposit, raising drafts, PTA/BTA, etc.• Rendering weekly reports of GL (general ledgers) proofs.• Monitoring of branch GLs (general ledgers) against wrong postings and fraudulent transactions. • Account opening, migration, closure, upgrade and downgrade,issuing of debit cards, processing cheque book request, credit card, accountstatements.• Resolving customer complaints.• Attending to customers’ enquiries.• On boarding of customers on alternate platforms.• Rendering all relevant reports whenneeded.

  • Team Lead, Branch Cash Management

    Jun 2021 - Sept 2022

  • Team Lead, Branch Transactions

    Sept 2020 - Aug 2021

  • Team Lead, Branch Customer Service

    Sept 2019 - Sept 2020
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  Access Bank Plc

  Nov 2022 - now

  Assistant Head of Operations

  As Assistant Head of Operations, I have diverse responsibilities to ensure smooth branch operations and optimal customer satisfaction. Achieving this entails;_ Overseeing daily branch activities, such as teller operations, customer transactions, and managing personnel. _ Customer onboarding, opening accounts, inquiries management, and customer support _ Resource allocation, reconciling general ledger accounts, conducting staff training_ Collaborating with the sales team to achieve profitability targets_ Managing vendor relationships and monitoring operational performance, ensuring compliance with legal and regulations for KYC, filing and documentation systems, transaction processing, etc_ actively seeking out innovative approaches to improve the customer experience, including internal staff restructuring. Show less