T S GAJENDRA, PMP®, CSPO®

Experience

• 

  Infosys BPM

  Oct 2007 - Oct 2016

  Domain Consultant (CISCO)> Report Generation on Case management tools like CRM, BO and Oracle R12 > Coordinating with onsite team to participate in Global Requirements Review sessions> Coordinating with cross functional teams like Change management team and business teams to get the release specific requirements on time> Creating Process flows by using BPM tool (PEGA) for respective service categories based on process impact for each service category> Coordinating with project consultants and solution leads to have the process flows reviewed and approved before go live> Creating back up files and reports during tools migration from Provision to PEGA> Coordinating with different service category operation teams(Ordering&Booking, Order Modification, L&R, Post Invoice, Services, Profile Management) to have tools analysis completed for each and every release to make sure decommissioned tools are removed from process> Work Allocation to my team based on the impacted requirements and their bandwidth> Identifying process gaps and pain points through out the releases to make sure the existing CPE operations doesn't impacted> Coordinating with business team to have the pain points/process gaps reviewed and added as CR (Change Requests) before the release> Conducting requirements review sessions with Operations and my team to make sure there are no process gaps and pain points> Sending daily and weekly status updates from off shore team and presenting > Working with my internal team to have the process impacted requirements are documented step by step along with screenshots.> Coordinating with cross functional teams like Project Consultants, Solution Leads, Operations, and Global Process Managers to have the respective process documents reviewed and approved> Coordinating with KA (Knowledge Author) team to have the process documents are uploaded in CRM Content Library and communicated with the respective Operations team Show less Web Design (Intel Corporation)> Joined in a newly transitioned team Intel (Intel Corporation) consists of 5 which was later increased to 20+ > Worked as WebDesigner by creating new Intel Web sites using HTML, JAVA, and CSS,> Created process development training materials and trained new joiners. Provided coaching to the poor performers> Worked as Quality Analyst, after transitioning quality work from clients > I was sending daily and weekly audit reports and presenting to client> Joined in new transitioned team called CC (Content Coordinators )> Coordinating with Stakeholders to get the Intel products related content as per their release in market> Coordinating with Stakeholders and IT team to make sure the provided content will be developed and published on time> Coordinating with Change Management team to update/publish Intel pages on time (Provided Release dates)> Coordinating with internal IT and Webdesign teams to make sure the EOL (End of Life) pages are removed from the Intel sites> Provided training to the entire Intel Offshore team on Intel legal branding which was approved by client and much appreciated.> Coordinating with stakeholders in various regions to make sure the relevant content is reviewed and published on time> Provided support to complete SixSigma Green Belt Project by reducing content publishing cycle time. > Provided high level support to the IT project team by coordinating with stakeholders and auditing the content at the initial phase.> Maintained good client relation ship which helped me to complete the projects on time and received high stakeholder satisfaction. Show less Telecom Domain (Openreach UK client)> Joined as a process executive in a new project called SLG (Service Level Guarantee) for Openreach client (UK)> Learned process very quickly and became an SME in 40+ team> Created process documents and shared with team to maintain the quality> Joined in new transitioned team called LLU Assurance > Trouble shooting network issues and coordinating with network engineers in Openreach to fix the issues at the earliest.> Coordinated with customers and network engineers to fix the issues at the earliest.> Worked on escalations and maintained good customer relations ship> Trained new agents and provided floor support > Joined in new transitioned team called SFI (Special Fault Investigation) as an SME Show less

  • Assistant Manager

    Jul 2013 - Oct 2016

  • Team Lead

    Aug 2009 - Jul 2013

  • Process Executive

    Oct 2007 - Aug 2009
• 

  Dell Technologies

  Oct 2016 - now

  - Good organizational skills and lead multiple projects with multiple teams simultaneously- Leading project planning sessions- Co-ordinate with Product Owners for Product backlog management, concept grooming and continuous delivery of features.- Co-ordinate with Architects for Architecture backlog management, prototypes and technical grooming.- Work with Quality manager for Optimizing and improving processes and the overall approach wherever necessary- Effectively guide and facilitate the sprint ceremonies to consistently achieve the sprint goals (Sprint planning, reviews, retrospective, demo, daily stand-ups, and stakeholder meetings). Protect scrum team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.- Work/collaborate/communicate effectively with internal and external stakeholders Knowledge on requirements engineering and backlog management Experience in Project management tools and techniques. (E.g., Excel, TFS for backlog management, WBS, Estimation techniques, RCA tools...,) Ability to effectively manage Risks, communications, and stakeholders. Able to work across multiple project teams to resolve dependencies/ ambiguous situations. Knowledge/experience in expert functions like Software Development / Design and Software Testing Knowledge on best practices and latest trends in Agile software project management like Agile Scrum, Agile SAFE etc., Sound knowledge of SDLC and Software Engineering Processes. Ability to work independently and within a group / team environment Ability to demonstrate high levels of leadership and an ability to influence team members Critical thinking skills in bringing successful resolution to cross-functional problems Show less Dell Digital Content: Project Lead & Operations Project Manager:> Driving Process Excellence and Automation projects> Operational Excellence> Bringing innovation and enabling team members talent > Building Teams > AEM functionality enabling based on the content team requirements > content globalization and validation by coordinating with production and globalization teams to make sure content is imported not to update manually> Bringing automation opportunities, efficiency and process enhancements as value add to the process and organization> Coordinate with stakeholders and production teams to launch new content pages> Work with stakeholders, product owners, and UX Designers to redesign the content pages, which will help to increase customer experience. > Operational Excellence: part of operational excellence program to provide analytics to optimize the process > Digital transformation - playing a vital role in content team to make sure > Applying lean methodology in process > creating process documentations and process flows to bring efficiency and train development teams to make sure they deliver 100% quality content > Quick learner, flexible and perform resource utilization and operational > Providing high quality and value adding consulting solutions to customers at different stages> Contributing unit level and organizational initiatives > Frequent weekly, monthly and quarterly reviews with functional and operational teams Show less Dell.com Responsive Globalization:> Coordinating with cross functional teams to prioritize their requirements> Responsible for creating content project planning and communication by coordinating with program managers > Communicating with Product Owners, IT Program managers, Development teams, release teams, testing and BA teams to make sure the in scope requirements are released without any delays> Responsible for content setup in staging, testing, and globalization. > Make sure release timelines are communicated with content team and provide the staffing and support details > End to End content program has been managed for India e-commerce project> Created Templates for stakeholders - to manage their banners with specific dimensions> IT Code Launch Support - Responsible for analyzing the defects > Responsible for creating UAT reports and communicating with global teams regularly> Work closely with Product owners and BA teams to bridge the gap between business requirements and technical constrains> Successfully launched many responsive content projects without any post go live issuesInitiatives and Value add:- Created process documents, and end to end process flows - - Pre-Audit Process - which helped to reduce the content requests from stakeholders- New content team setup - No attrition for the 1st 1 year (Provided training and staffed them accordingly)- Launch issues were analyzed and taken proactive steps to overcome with them- Content comparison - (Automated. worked with Automation team to get the manual process turned into automation)- Finding Translation issues - in the non EN speaking countries (Automated. worked with Automation team to get the manual process turned into automation)- Link generator, during content setup phase- Consolidating the release files and make sure they are published during go live without any issues Show less

  • Project Manager Sales Operations

    Nov 2021 - now

  • Project Lead

    Sept 2018 - now

  • Deployment Lead

    Oct 2016 - Sept 2018