Mallela Kranthi Kumar

Experience

• 

  Mphasis

  Apr 2021 - now

  Software Engineer

  • Customized Salesforce by creating objects, tabs, fields, and validation rules, reducing data errors by 98%.• Automated processes, cutting manual tasks by 30% and improving efficiency.• Provided support to Salesforce users, resolving issues related to configuration, customization, and data management. • Managed user accounts, profiles, and permission sets for Sales and Service Cloud products.• Designed and maintained custom reports, dashboards, and ensured data quality.• Set up email alerts, web-to-case, and email-to-case solutions, and configured assignment rules.• Implemented security and sharing rules for diverse user groups, optimizing data access.• Configured Distribution Engine for intelligent record assignment, improving workload distribution.• Proficient in Draw loop (Conga Composer) and DocuSign integration for document automation.• Experienced in change set deployments and wrote efficient SOQL queries.• Strong knowledge of Salesforce APEX code, Apex Triggers, Visualforce, Lightning Web Components, Flows, and SOQL/SOSL queries.Key Achievements in User Automation Tool Development:• Developed a custom user automation tool, reducing user setup time from minutes to seconds.• Implemented intelligent field mapping logic, automating common user field population.• Enhanced data integrity, reduced errors, and provided user training for increased satisfaction and productivity.• Automated the assignment of permission sets using the After Insert Trigger.• Collaborated with cross-functional teams to gather requirements, conduct user testing, and fine-tune the tool to align with business needs. Show less